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Live Chat Security: Everything You Need to Know for Secure Live Chat

Comm100

On top of this, some industries require compliance with specific security measures to protect their customers’ data. This spike has been particularly evident in the pharmaceutical industry, where phishing attacks more than doubled from 7.06% in Q4 2019 to 15.26% in Q1 2020. Live chat security compliance: What to look for.

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

Jaakko Männistö is an entrepreneur, Founder, and Omnichannel Customer Experience Professional. Identified as ‘Top 25 CX Professionals’ to watch out for in 2020, Emma Donnelly is the Head of Customer Relations, Social Media and Compliance Manager with expertise in staff supervision, customer service, and stakeholder management.