Lumoa

APRIL 28, 2024

Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights. Since Qualtrics is a rather versatile solution, you can also do advanced statistical analysis such as regression, cluster, and correlation analysis.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

InteractionMetrics

APRIL 17, 2025

Compared to Qualtrics Where It Wins: Stronger real-time feedback loops More robust out-of-the-box integrations AI-powered text and sentiment analysis via Ask Athena Where It Falls Short: Fewer pre-built survey templates Less flexible for custom survey design High pricing and complexity make it a poor fit for smaller organizations 2.

E-commerce 40

E-commerce Hospitality Hospitality Sentiment Analysis 40

Zendesk

FEBRUARY 27, 2021

Skylight embeds omnichannel interaction and routing capabilities directly into Zendesk to provide agents a single workspace for supporting customer interactions. AimHappy Lite (Support) helps you detect the happiness of your customer tickets using AimHappy Lite’s sentiment analysis tools.

Invoicing 90

Invoicing CRM Sentiment Analysis Omnichannel 90

SurveySensum

DECEMBER 24, 2024

It offers a wide range of advanced capabilities like AI-enabled text and sentiment analysis tools to identify top customer sentiments and complaints, advanced reporting to better understand your data, and analytical dashboards for better visualization. And not just that. 10 Best Qualtrics Competitors and Alternatives in 2025 3.

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

Hodusoft

DECEMBER 21, 2023

Omnichannel Support Today’s customers expect to communicate with the customer support team via different channels such as, phone calls, emails, live chats, social media channels, etc. Innovative features such as sentiment analysis and speech recognition are instrumental in elevating customer engagement, resulting in higher satisfaction rates.

Compliance 64

Compliance Customer Satisfaction Sentiment Analysis Omnichannel 64

Hodusoft

AUGUST 29, 2024

Sentiment Analysis: A process that uses NLP and ML technology to determine the emotional tone (negative, positive, or neutral) of a piece of text. Using AI-driven tools like sentiment analysis helps organizations in understanding the tone and emotion while handling customer interactions.

Contact Center 52

Contact Center AI Artificial Intelligence Compliance 52

DMG Consulting

JANUARY 24, 2023

Interaction analytics solutions can extract business intelligence from omnichannel interactions captured anywhere in an enterprise, covering both speech and text. Omnichannel recording to capture audio, screens, and text-based interactions and/or integrate with a variety of call recording platforms.

Contact Center 62

Contact Center Sentiment Analysis Text Analytics Omnichannel 62

SurveySensum

MARCH 3, 2022

Text & sentiment analysis . Identify the sentiments in customer feedback as negative, positive, or neutral, and recognize the tone and emotions behind each feedback. . ? A user-friendly dashboard provides sentiment analysis reports, negative and positive tagging, and real-time insights. . Sentiment analysis .

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

Logicalware

JULY 26, 2023

Moreover, AI-driven sentiment analysis and quality monitoring provide invaluable insights into customer emotions and agent performance, fostering continuous improvement. Designed explicitly for tasks like answering questions, sentiment analysis, and translation, BERT is a powerful force in understanding and interpreting human language.

Artificial Intelligence 52

Artificial Intelligence AI Sentiment Analysis Machine Learning 52

Retently

DECEMBER 10, 2024

Text and Sentiment Analysis Tools: Helps businesses analyze customer emotions and anticipate trends, enabling proactive adjustments based on real-time feedback. Enterprise Plan (custom pricing) : It provides advanced user management, SSO, encryption, compliance options, and integrations with Salesforce and Tableau.

NPS 78

NPS CRM Customer Satisfaction Sentiment Analysis 78

SurveySensum

SEPTEMBER 15, 2023

Security and Compliance: Ensure the tool follows industry-standard security measures and complies with data protection regulations like GDPR or HIPAA if applicable to your business. 5) UserReport Easy to use In-depth analysis Diverse feedback method Free sign-up up available Contact them 4.5 (5) 5) Let’s now dive into each tool.

B2B 52

B2B NPS Sentiment Analysis Text Analytics 52

SurveySensum

APRIL 21, 2023

Text Analytics: SurveySensum uses AI-driven sentiment analysis to help understand the emotions behind the open-ended responses. SurveySparrow Surveysparrow is a complete omnichannel experience management platform. Security : SurveySparrow offers data encryption and GDPR compliance to ensure that survey data is safe and secure.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

InteractionMetrics

MARCH 20, 2025

Todays rising CX demands mean AI, omnichannel engagement, and deep personalization are no longer nice-to-have in your customer data platformtheyre essential features that any software worth its salt will include. Verint meets strict compliance standards (GDPR, HIPAA) and scales for large enterprises. angry social media comments).

CX 52

CX Social Media Contact Center Compliance 52

SurveySensum

APRIL 15, 2025

Best Features Text & sentiment analysis Identify the sentiments in customer feedback as negative, positive, or neutral, and recognize the tone and emotions behind each feedback. A user-friendly dashboard provides sentiment analysis reports, negative and positive tagging, and real-time insights.

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

SurveySensum

NOVEMBER 26, 2024

It helps you gather omnichannel feedback and gives you in-depth insights and reports using advanced analytical tools. Also, it helps identify the emotions, tone, and sentiment hidden in each response. Qualtrics meets high standards for data privacy and security, including compliance with regulations like GDPR and HIPAA.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52

SurveySensum

NOVEMBER 22, 2024

Customizable survey editor with DIY capabilities Survey sharing and gathering via multiple channels Advanced and AI-enabled text and sentiment analytics Advanced and analytical reporting capabilities Role-based analytical survey dashboards Real-time ticketing management $99 per month 4.6 (5) 5) Promoter.io

Text Analytics 52

Text Analytics Sentiment Analysis NPS Actionable Insights 52

SurveySensum

NOVEMBER 25, 2024

Qualtrics For enterprise-level organizations looking to launch complex surveys and advanced analysis Listen and respond to the customers directly using the Listening Engine Can collect customer data from various sources Automatically sends recommended actions to the right teams Contact for detailed pricing 4.4 17/month 4.7

Text Analytics 52

Text Analytics Sentiment Analysis NPS Customer Feedback 52