Compliance Omnichannel Text Analytics 
Lumoa
JANUARY 8, 2024
That’s where text analysis, or text mining, comes into play. To remind you a bit of what it is and what it does, text analytics uses transforms unstructured text into structured data that’s actually useful for business decisions.
Callminer
AUGUST 6, 2019
Ensure security and compliance. Speech/text analytics. Text analytics is used to scour textual interactions (e.g., emails, SMS text messages and instant messages) for certain keywords that indicate frustration or satisfaction on the part of the customer.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Lumoa
APRIL 28, 2024
Its omnichannel text analytics feature comes with Natural Language Processing and is supported by AI (more about this in the next segment). The UI is designed so that anyone without an analytics background can use it making it accessible to users with varying levels of technical expertise.
SurveySensum
NOVEMBER 22, 2024
Customizable survey editor with DIY capabilities Survey sharing and gathering via multiple channels Advanced and AI-enabled text and sentiment analytics Advanced and analytical reporting capabilities Role-based analytical survey dashboards Real-time ticketing management $99 per month 4.6 (5) 5) Promoter.io
DMG Consulting
JANUARY 24, 2023
Interaction analytics solutions can extract business intelligence from omnichannel interactions captured anywhere in an enterprise, covering both speech and text. Omnichannel recording to capture audio, screens, and text-based interactions and/or integrate with a variety of call recording platforms.
SurveySensum
MARCH 3, 2022
Thematic is an AI-powered Text Analytics solution that analyses and extracts text from customer feedback. This voice of the customer tool evaluates the meaning of texts and classifies them into themes. Text Analytics for Robotic process automation. Text Analytics and Machine Learning.
SurveySensum
NOVEMBER 26, 2024
It helps you gather omnichannel feedback and gives you in-depth insights and reports using advanced analytical tools. Qualtrics provides robust and analytical reporting capabilities, enabling you to analyze data with real-time dashboards and in-depth segmentation. Let’s start with Qualtrics.
Expert insights. Personalized for you.
147 
Let's personalize your content