Uniphore

SEPTEMBER 22, 2021

Interaction analytics takes unstructured data from customer interactions across multiple channels and harnesses it to let you understand the true voice of the customer. Omnichannel conversation analysis. For the true voice of the customer, you need to understand interactions no matter where they are happening.

Unstructured Data 100

Unstructured Data Contact Center Machine Learning Compliance 100

CommBox

JANUARY 18, 2024

The pitfalls of business adopting a generic LLM – open AI, Bard, Generative AI – or any technology that can digest large amounts of structured and unstructured data and start answering based on that model is that this data needs to be fine tuned to your specific business.

AI 98

AI Unstructured Data Engineering Start-ups 98

InteractionMetrics

APRIL 17, 2025

InMoment InMoment is built for enterprises looking to gather insights from structured and unstructured feedback across multiple channels. Features & Usability InMoment includes AI-driven analysis, pre-built survey templates, and omnichannel user feedback collection. It’s especially strong in the software and IT sectors.

E-commerce 40

E-commerce Hospitality Hospitality Sentiment Analysis 40

SurveySensum

DECEMBER 24, 2024

SurveySparrow SurveySparrow is an all-in-one platform that optimizes all the touchpoints in a customers journey with intelligent features and an omnichannel experience. Analyze customer sentiments and extract actionable insights from unstructured data with SurveySensums AI-enabled text and sentiment analysis!

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

Hodusoft

OCTOBER 2, 2024

At HoduSoft, we engineer AI-powered call and contact center software as well as an omnichannel CX suite , especially for healthcare organizations of various types and sizes. Ensuring Regulatory Compliance AI can analyze documentation practices and alert organizations to potential compliance issues, ensuring adherence to regulations.

Healthcare 52

Healthcare AI Contact Center Unstructured Data 52

SurveySensum

MARCH 3, 2022

A VOC tool is software that allows you to collect feedback and generate in-depth analysis reports from unstructured data. The ultimate aim of using it is to derive insights, make data-driven business decisions, and create exceptional customer experiences. . Digital-first omnichannel feedback. Verint ForeSEE. Conclusion.

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

Hodusoft

MARCH 12, 2025

” At HoduSoft, we understand how vital it is for banks and financial institutions to leverage omnichannel contact centers. Compliance with Regulatory Norms AI-driven tools can be programmed to monitor regulatory changes continuously and adjust the processes to ensure compliance with local and international laws.

Contact Center 52

Contact Center AI Machine Learning Finance 52