ECXO

JUNE 11, 2024

Automated resume screening, AI-powered interviews, and predictive analytics streamline the hiring process, making it faster and more efficient. Employee Engagement and Well-being AI’s ability to monitor employee sentiment and personalize well-being programs is a game-changer for maintaining high levels of engagement and satisfaction.

Sentiment Analysis 334

Sentiment Analysis AI Predictive Analytics Machine Learning 334

ECXO

OCTOBER 23, 2024

Sentiment analysis algorithms can process vast amounts of customer feedback from multiple sources, such as social media platforms, online reviews, and surveys. This helps organizations identify trends, sentiments, and areas for improvement. Furthermore, AI enables organizations to gather and analyze customer feedback at scale.

AI 207

AI Customer Service Sentiment Analysis Predictive Analytics 207

Lumoa

APRIL 28, 2024

Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights. Medallia is known for its robust analytics and reporting capabilities, providing in-depth insights into customer feedback and trends. Which Platform Fits Your Needs?

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

DMG Consulting

APRIL 14, 2023

Companies should use interaction analytics to identify and fix avoidable mistakes, improve operations, increase revenue, measure and assess the effectiveness of marketing programs, identify new product ideas, and evaluate the performance of the back office, just for starters.

Omnichannel 48

Omnichannel Sentiment Analysis Net Promoter Score Contact Center 48

Hodusoft

AUGUST 29, 2024

Sentiment Analysis: A process that uses NLP and ML technology to determine the emotional tone (negative, positive, or neutral) of a piece of text. Predictive Analytics: The process of using historical data to forecast future events or outcomes.

Contact Center 52

Contact Center AI Artificial Intelligence Compliance 52

Logicalware

JULY 26, 2023

The benefits of AI within the contact centre AI’s predictive analytics capabilities enable contact centres to anticipate customer needs, forecast call volumes, and identify emerging trends, to name a few benefits, empowering contact centres to manage resources and deliver seamless service proactively.

Artificial Intelligence 52

Artificial Intelligence AI Sentiment Analysis Machine Learning 52

Zendesk

OCTOBER 4, 2023

AI often powers intelligent customer service tools that assist with sentiment analysis, personalization, and problem-solving to streamline support interactions. Robotic process automation also uses data to follow predefined rules and compliance standards.

Artificial Intelligence 52

Artificial Intelligence Sentiment Analysis AI Machine Learning 52