Lumoa

APRIL 28, 2024

Medallia integrates with a wide range of data sources such as CRM systems, social media, contact centers and many more. Most common integrations are similar to Medallia and Qualtrics such as CRM systems, social media or review platforms. All three platforms are suitable for enterprises with large data sources.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

Retently

AUGUST 5, 2024

Advanced Analytics Enterprises require advanced analytical tools to delve deeper into customer feedback. This includes sentiment analysis, trend identification, and predictive analytics to anticipate customer behavior. It uses advanced AI and machine learning for analytics.

NPS 103

NPS B2B Net Promoter Score Actionable Insights 103

Hodusoft

AUGUST 29, 2024

Predictive Analytics: The process of using historical data to forecast future events or outcomes. Whether it is about analyzing a huge amount of customer data such as call logs, emails, social media interactions, or identifying key trends, patterns, and insights, AI tools can perfectly and accurately do the job.

Contact Center 52

Contact Center AI Artificial Intelligence Compliance 52

Logicalware

JULY 26, 2023

The benefits of AI within the contact centre AI’s predictive analytics capabilities enable contact centres to anticipate customer needs, forecast call volumes, and identify emerging trends, to name a few benefits, empowering contact centres to manage resources and deliver seamless service proactively.

Artificial Intelligence 52

Artificial Intelligence AI Sentiment Analysis Machine Learning 52

SugarCRM

SEPTEMBER 10, 2024

Some may even use AI and predictive analytics for forecasting. More serious needs include compliance. If leads come in from multiple sources, such as in-person events, contact forms, or social media, it can be hard to manage all data in one place. Of course, each of these uses specialized tools.

CRM 49

CRM Invoicing Predictive Analytics Manufacturing 49

Hodusoft

FEBRUARY 29, 2024

Service Level Agreement (SLA) Compliance Meeting SLAs and response time commitments is crucial for customer satisfaction. Ensuring data privacy and compliance with regulations is paramount. Customers today communicate through various channels, such as phone, email, chat, and social media.

Artificial Intelligence 52

Artificial Intelligence Social Media Compliance Technology 52

Hodusoft

OCTOBER 19, 2023

Various communication channels like voice, chat, email, and social media can be used to reach and interact with customers. Compliance and Regulatory Adherence: Quality assurance also includes compliance and adherence to regulatory requirements. It is equally important to forecast future costs.

Contact Center 52

Contact Center Predictive Analytics Non-Profits Customer Satisfaction 52

SugarCRM

OCTOBER 17, 2023

Legal and Compliance Risks : Rushed marketing campaigns may overlook legal and compliance requirements, exposing the company to legal liabilities and fines. Predictive analytics models can be used to analyze data patterns and user feedback. Elevate Existing Content For marketers, old content is a goldmine.

AI 26

AI Predictive Analytics Legal Social Media 26

Retently

DECEMBER 10, 2024

Enterprise Plan (custom pricing) : It provides advanced user management, SSO, encryption, compliance options, and integrations with Salesforce and Tableau. Qualtrics stands out for its analytics and reporting tools. It allows users to dive deep into data, with features like cross-tabulation and predictive analytics.

NPS 78

NPS CRM Customer Satisfaction Sentiment Analysis 78

Hodusoft

JUNE 7, 2024

A call center and contact centers handle customer communication via multiple channels such as phone calls, emails, live chat, social media, and more. The channels typically comprise: Phone calls Emails Live chat Social media platforms SMS/text messaging Video calls 4. How Does a Call Center Work?

Contact Center 52

Contact Center Net Promoter Score Social Media Omnichannel 52

Sprinklr

OCTOBER 20, 2021

When you think about your brand’s social media strategy, what comes to mind? Is it about listening to what your customers are saying about your brand on social media? Social media is now ubiquitous to the customer experience. On social media, the answer is a resounding yes.

Social Media 85

Social Media CXM Unstructured Data Social Listening 85

InteractionMetrics

MARCH 20, 2025

By analyzing voices across every channelsurveys, social media rants, support calls, and even subtle shifts in app behavioryou can use CX software to uncover what customers really want. Teams can use predictive alerts to fix issues before they escalate and dashboards that sync with enterprise tools like Salesforce.

CX 52

CX Social Media Contact Center Compliance 52

SurveySensum

MARCH 7, 2025

Online Reviews and Social Media Mentions: Public perceptions from platforms like Google Reviews, Healthgrades, and social media discussions. It also cleans and standardizes the data, making it ready for analysis – all while ensuring compliance with healthcare privacy regulations.

Text Analytics 52

Text Analytics Healthcare AI Unstructured Data 52

SurveySensum

NOVEMBER 26, 2024

While Qualtrics is noted for its predictive analytics and advanced surveys, Medallia is known for its real-time feedback management. Qualtrics provides robust and analytical reporting capabilities, enabling you to analyze data with real-time dashboards and in-depth segmentation.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52