Experience Investigators

FEBRUARY 20, 2024

Voice of the Customer (VoC) programs have leveraged some level of artificial intelligence (AI) in many ways already, including pattern recognition, predictive analytics, and sentiment analysis. Generative AI and other cutting-edge technologies provide unprecedented avenues (and speed!)

Voice of the Customer 98

Voice of the Customer VOC AI Artificial Intelligence 98

Lightico

FEBRUARY 11, 2024

This often result in inefficiencies, delays, and increased risk of errors and non-compliance. This is where AI advances in Intelligent Document Processing (IDP) emerges as a game-changer , offering advanced technological solutions to streamline and optimize these critical processes. of processing loan applications.

Data Entry 98

Data Entry Compliance Finance Unstructured Data 98

1 to 1

MAY 26, 2022

Think fast: What is the difference between business intelligence and predictive analytics and why does it matter? Business intelligence and predictive analytics are often used interchangeably to describe tools and methods for utilizing data to make informed decisions. What is predictive analytics?

Predictive Analytics 26

Predictive Analytics Contact Center Data Mining Compliance 26

SurveySensum

MARCH 19, 2025

Qualtrics, Microsoft Forms, and SurveySensum The Introduction Qualtrics is known for its predictive analytics and advanced surveys, while Microsoft Forms for its user-friendliness and simplicity. Let’s dive in and find out which platform Qualtrics or Microsoft Forms is the right choice for you. Ease of Use 8.4 Ease of Setup 7.6

Text Analytics 52

Text Analytics Social Media Actionable Insights AI 52

Lumoa

APRIL 28, 2024

Medallia expanded its capabilities with its acquisition of Mindful , the global leader in contact center callback technology in 2022. The UI is designed so that anyone without an analytics background can use it making it accessible to users with varying levels of technical expertise.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

Beyond Philosophy

MAY 12, 2021

Some are improving Customer Experiences via a combination of technology and the human workforce in new ways to accomplish it. Technology Can Help. Porte says the technology to close the forming gap is available. Investments in technology should be part of a Customer Experience improvement strategy.

Customer Expectations 88

Customer Expectations Machine Learning AI Technology 88

Hodusoft

AUGUST 29, 2024

Just like any other industry, BPO (Business Process Outsourcing) contact centers are swiftly adapting and integrating advanced technologies like contact center software and AI to enhance customer experience and operational efficiency. In simple words, AI is a technology designed to think and perform things as a human would.

Contact Center 52

Contact Center AI Artificial Intelligence Compliance 52

InteractionMetrics

APRIL 17, 2025

Compared to Qualtrics Where It Wins: More affordable, strong compliance, easy to use, rich features. Where It Falls Short: Less advanced for predictive analytics and large-scale enterprise research. Where It Falls Short : No predictive analytics or enterprise-level segmentation.

E-commerce 40

E-commerce Hospitality Hospitality Sentiment Analysis 40

Execs In The Know

OCTOBER 15, 2023

These highlight the critical importance of operationalizing AI with CX at scale for businesses to stay competitive and thrive in the evolving landscape of technology and customer expectations. Their achievements include a remarkable 5x return on investment and a 45% increase in business valuation metrics.

AI 52

AI Artificial Intelligence CX Compliance 52

DMG Consulting

AUGUST 9, 2018

Recent advancements in AI technology, along with consumer preferences for self-service options in digital channels, are driving interest in and adoption of IVAs. Our mission is to help our clients build world-class contact center and back-office environments by leveraging technology, process and people.

Text Analytics 48

Text Analytics Contact Center Predictive Analytics Machine Learning 48

DMG Consulting

OCTOBER 17, 2019

DMG Consulting’s third report on robotic process automation (RPA) focuses on contact center, back-office and enterprise uses of this technology. Our mission is to help our clients build world-class contact center and back-office environments by leveraging technology, process and people.

Contact Center 48

Contact Center Artificial Intelligence Text Analytics Predictive Analytics 48

DMG Consulting

SEPTEMBER 6, 2023

It has taken close to 20 years, but the convergence of the processing power of the cloud, interaction analytics (IA), artificial intelligence (AI) technologies, and a change in what agents are empowered to do for customers are finally making the concept of real-time contact centers a reality.

Contact Center 48

Contact Center Artificial Intelligence Compliance Predictive Analytics 48

DMG Consulting

APRIL 13, 2022

The Report examines the business, market and technology trends and challenges confronting contact centers in the midst of the Great Resignation. The Workforce Management for the Enterprise report presents an in-depth analysis of the contact center WFM market, the competitive landscape, vendors, product suites, technology and innovation.

Artificial Intelligence 48

Artificial Intelligence Contact Center Predictive Analytics Innovation 48

Logicalware

JULY 26, 2023

The benefits of AI within the contact centre AI’s predictive analytics capabilities enable contact centres to anticipate customer needs, forecast call volumes, and identify emerging trends, to name a few benefits, empowering contact centres to manage resources and deliver seamless service proactively.

Artificial Intelligence 52

Artificial Intelligence AI Sentiment Analysis Machine Learning 52

Customer Bliss

MAY 4, 2017

Tabitha Dunn currently serves as the Vice President of Customer Experience at Concur Technologies, an SAP company. Citrix did some great work at that time on predictive analytics and intentional customer experience, as a side note. About Tabitha. Love it when that happens.) Tabitha was a big part of that.

Customer Experience 64

Customer Experience Net Promoter Score B2B Invoicing 64

Hodusoft

OCTOBER 19, 2023

Technology Integration One of the best and most powerful strategies to reduce costs in Business Process Outsourcing contact centers is the implementation of the latest technologies. Effective use of technology not only helps streamline operations but also improves the contact center’s efficiency.

Contact Center 52

Contact Center Predictive Analytics Non-Profits Customer Satisfaction 52

DMG Consulting

APRIL 14, 2023

Most departments in an enterprise will benefit from a firsthand view of what customers think about the job they are doing; this includes auditing and compliance, risk management, legal, and collections departments. Sentiment analysis, for example, provides insights into the experience of both the customer and the employee.

Omnichannel 48

Omnichannel Sentiment Analysis Net Promoter Score Contact Center 48

DMG Consulting

AUGUST 10, 2023

Real-time guidance applications leverage AI technologies to understand live conversations as they occur and use this information to deliver actionable alerts or recommendations to agents and/or supervisors. For customers, it creates a welcoming and positive discussion (spoken or written) with an individual who is their advocate.

Artificial Intelligence 48

Artificial Intelligence Predictive Analytics Compliance AI 48

Zendesk

OCTOBER 4, 2023

Intelligent automation (IA) describes the intersection of artificial intelligence (AI) and cognitive technologies such as business process management (BPM), robotic process automation (RPA), and optical character recognition (OCR). Robotic process automation also uses data to follow predefined rules and compliance standards.

Artificial Intelligence 52

Artificial Intelligence Sentiment Analysis AI Machine Learning 52

Hodusoft

FEBRUARY 29, 2024

MSPs must ensure that their call center is equipped with the right type of technology tools. Keeping up with the latest technologies and troubleshooting a wide range of problems can be demanding. Continuous training is essential due to the ever-evolving nature of technology. He couldn’t be more right.

Artificial Intelligence 52

Artificial Intelligence Social Media Compliance Technology 52

SugarCRM

SEPTEMBER 10, 2024

Some may even use AI and predictive analytics for forecasting. Integration These types of CRM are versatile, working well across several industries including manufacturing , technology, and software. More serious needs include compliance. Not all off the shelf software can integrate with these technologies.

CRM 49

CRM Invoicing Predictive Analytics Manufacturing 49

SugarCRM

OCTOBER 17, 2023

AI technology has revolutionized the way organizations carry business worldwide. Legal and Compliance Risks : Rushed marketing campaigns may overlook legal and compliance requirements, exposing the company to legal liabilities and fines. Predictive analytics models can be used to analyze data patterns and user feedback.

AI 26

AI Predictive Analytics Legal Social Media 26

SugarCRM

SEPTEMBER 28, 2023

Technology plays a pivotal role in this dynamic, especially for sales teams. Modern CRM tools have pleading indicators and predictive analytics that help you generate reports for precise monitoring. Predictive analytics also help you anticipate customer behavior and help you and your teams better connect with them.

CRM 26

CRM Sales Predictive Analytics Compliance 26

1 to 1

JULY 3, 2024

This transformation, driven by advanced data analytics, machine learning, and predictive technologies, is ushering in a new era of workplace efficiency and personalization. Automated resume screening, AI-powered interviews, and predictive analytics streamline the hiring process, making it faster and more efficient.

Predictive Analytics 26

Predictive Analytics AI Sentiment Analysis Machine Learning 26

Hodusoft

JUNE 7, 2024

Technology and Tools The integration of advanced technology and tools is critical for today’s call centers and contact centers to ensure better efficiency and service quality. It also helps to reveal issues beyond agent capability, such as complex workflow or obsolete technology experiences.

Contact Center 52

Contact Center Net Promoter Score Social Media Omnichannel 52

ProProfs

MAY 10, 2023

Features Available Across Roles- You can use Glider AI assessments across various job roles like technology, marketing, sales, and more. Enterprise Ready- It can easily meet all of your corporate compliance and integration needs. It is the best pick for tech recruiters because it is built around testing coding and programming skills.

Artificial Intelligence 52

Artificial Intelligence AI Machine Learning Education 52

ProProfs

MAY 10, 2023

Features Available Across Roles- You can use Glider AI assessments across various job roles like technology, marketing, sales, and more. Enterprise Ready- It can easily meet all of your corporate compliance and integration needs. It is the best pick for tech recruiters because it is built around testing coding and programming skills.

Artificial Intelligence 52

Artificial Intelligence AI Machine Learning Education 52

Qualtrics

FEBRUARY 26, 2019

Let’s take an example for our Supply & Compliance line of business, which helps companies understand both supply chain and compliance risk. That’s the behavioral aspect of analytics. The predictive analytics tell you “who” to target, but the behavioral data tells you “when” to target them.

Non-Profits 37

Non-Profits Customer Experience B2C B2B 37

Callminer

OCTOBER 22, 2019

Outsourcing a major part of your business is never an easy decision, but operating a contact center requires a significant investment in technology and staffing. Predictive analytics, the ability to determine which customers are most likely to buy, for example, is becoming a powerful use case for AI in the call center industry.

Contact Center 203

Contact Center Healthcare Sales AI 203

Sprinklr

OCTOBER 20, 2021

Extensive source coverage: how many sources of data does the technology enable, including social, traditional media, web sources, first-party data, as well as integrations and partnerships? Brand amplification: can the technology help you amplify your brand by engaging employee advocates and influencers to promote content more widely?

Social Media 85

Social Media CXM Unstructured Data Social Listening 85

SurveySensum

NOVEMBER 26, 2024

While Qualtrics is noted for its predictive analytics and advanced surveys, Medallia is known for its real-time feedback management. Qualtrics provides robust and analytical reporting capabilities, enabling you to analyze data with real-time dashboards and in-depth segmentation. Meets Requirements : Qualtrics scored an 8.8

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52

SugarCRM

DECEMBER 17, 2024

SugarCRM, on the other hand, is best suited for sales-led businesses that need easily configured workflows, advanced integrations, AI capabilities, and strict security compliance at affordable prices. SugarCRM is an excellent fit for businesses that value simplicity, no-code configurability, affordability, and cost predictability.

Compliance 26

Compliance CRM ML Finance 26