eglobalis

SEPTEMBER 16, 2024

Unlike B2C interactions, B2B transactions are more complex, involving multiple decision-makers, longer sales cycles, and intricate touchpoints. Mapping key touch-points—such as contract negotiations, product demos, and post-sales support—can highlight areas where you can enhance the experience.

B2B 400

B2B Customer Experience Touchpoint CX 400

Callminer

MAY 29, 2019

Identifying customer trends and sales opportunities. Your call recordings can be used to identify customer trends or sales opportunities. You can then identify and correlate desired outcomes of the calls, such as driving successful sales, with certain agent behaviors, skills or language used. Ensuring compliance.

Contact Center 223

Contact Center Compliance Sales 223

Shep Hyken

DECEMBER 24, 2021

What Is PCI-DSS Compliance? . And compliance is evaluated either on a quarterly or annual basis depending on the organization.? . How to Establish PCI Compliance . These will help you see where your weak points are and how you can quickly achieve PCI compliance.? . PCI Compliance Myths to Avoid .

Compliance 108

Compliance E-commerce Contact Center Omnichannel 108

eglobalis

MARCH 4, 2025

According to Forrester, conversational AI especially with new generative AI has emerged as one of the top technologies delivering relative fast ROI, with the biggest impacts in e-commerce, sales, and customer service and experience.

AI 201

AI Sentiment Analysis Contact Center Healthcare 201

Intercom, Inc.

MAY 14, 2019

Mid-market and enterprise sales deals are undeniably complex. Successfully managing complex sales requires a different level of visibility into your deals. 2 critical security and compliance inquiries. While it was designed for software development, its principles are just as relevant to sales.

Sales 147

Sales Compliance Start-ups B2B 147

Intercom, Inc.

MARCH 8, 2018

In a time where buyer behavior has rendered cold calling nearly obsolete, successful sales prospecting begins with using tools like live chat and social media to build relationships. He’d go on to become the VP of Sales at Sprinklr, guiding the company through its own high growth period, before striking out on his own.

Social Media 186

Social Media Sales Start-ups B2B 186

Intercom, Inc.

MARCH 25, 2021

So if you’re an Intercom customer and would like to implement a BAA or see the HIPAA attestation report, reach out to our Sales team or your account manager today. Ongoing commitment. Over the past year, Intercom has continued to pursue only the highest standards of industry-recognized accreditation.

Healthcare 268

Healthcare Compliance Government Technology 268

ECXO

APRIL 24, 2024

Trust and Security: Large organizations prioritize security and compliance, areas where SAP, Oracle, and Salesforce have demonstrated competence. The trust in their ability to protect sensitive information can outweigh complexity concerns.

CX 317

CX B2B Compliance Sales 317

Intercom, Inc.

APRIL 23, 2018

Most sales and support teams are already well versed in conversations about data deletion, risk assessments and security frameworks, but those issues are going to become an even more prominent part of the discussion once GDPR comes into effect. What is a ‘privacy ecosystem’ and why it matters.

Compliance 220

Compliance Legal Engineering Sales 220

Intercom

JANUARY 20, 2025

Verify identity: Confirm identities and ensure compliance for sensitive requests like PIN resets or account access restoration. Keep your customers data safe, secure, and compliant In fintech, maintaining compliance isnt optional its essential for protecting customers and preserving trust. Keen to get started?

Customer Service 91

Customer Service Compliance AI Education 91

PeopleMetrics

FEBRUARY 13, 2025

Modern AI-driven VoC platforms can integrate directly with CRM or point-of-sale systems via APIs, making it easier to get the right feedback to the right people at the right time. AI-generated insights need the same scrutinyif youre using AI to summarize customer feedback, Legal may want to ensure responses dont introduce compliance risks.

VOC 109

VOC Legal AI Sentiment Analysis 109

ECXO

AUGUST 19, 2024

Research shows that companies leveraging advanced experimentation techniques see significant enhancements in performance metrics, such as a 20% increase in customer satisfaction and higher sales conversion rates. Data Privacy and Compliance : Adhering to data privacy regulations while collecting and analyzing customer data can be complex.

Customer Experience 369

Customer Experience Customer Journey Map Net Promoter Score B2B 369

ECXO

DECEMBER 4, 2024

In contrast, customer success in manufacturing leans heavily on relationship-building, product reliability, and post-sales support. In contrast, manufacturing companies are more transactional, focusing on individual sales.

Manufacturing 156

Manufacturing Customer Satisfaction Net Promoter Score B2B 156

Callminer

OCTOBER 11, 2018

Bryan Weinstein is the VP/Business Development and Chief Compliance Officer for Call 4 Health , a medical call center headquartered in Delray Beach, FL, with two additional call centers in Spring Hill, TN and Linthicum Heights, MD. Fully transparent lead funnels are not only critical to conversions, but also compliance.

Contact Center 561

Contact Center Non-Profits Compliance Education 561

Callminer

FEBRUARY 2, 2018

With managers often having large staffs of call center representatives to manage, regulatory compliance requirements to address, customer satisfaction to uphold, sales targets to hit, and more, it’s no surprise that call […].

Compliance 318

Compliance Customer Satisfaction Sales Contact Center 318

Intercom, Inc.

SEPTEMBER 28, 2021

Your biggest customers are likely in frequent contact with your sales teams, and there’s a risk that their feedback will carry more weight as an input into your product decisions. . Finally, as we’ve moved upmarket, we’ve worked hard to ensure our sales and product teams collaborate deeply and effectively.

Legal 249

Legal Healthcare Compliance Sales 249

Intercom, Inc.

JANUARY 5, 2022

In today’s data-driven SaaS scene, these can affect hundreds of millions of users and cause damage in the billions of dollars, and as compliance frameworks become requirements to do business, businesses are turning to third-party services that can help expedite and facilitate the process. SOC 2 compliance: A Beginner’s Guide.

Compliance 211

Compliance Engineering Start-ups Invoicing 211

SurveySensum

MARCH 10, 2025

Sale More and Market Efficiently 79% of high-performing sales teams use AI-powered insights to improve their strategies. Conversational Analytics provides sales and marketing teams with real-time data on customer interactions, allowing them to fine-tune their messaging, identify buying signals, and close more deals.

AI 52

AI Text Analytics Compliance Sentiment Analysis 52

Callminer

MAY 12, 2020

Compliance Features. Software that comes with a full-featured compliance tool set eliminates potential headaches where legal benefits and other important requirements are concerned. Even if your organization lacks a proper CRM, you have likely established working practices for marketing and sales.

Compliance 182

Compliance CRM Legal Customer Relationship Management 182

Beyond Philosophy

OCTOBER 6, 2015

BP lied about their compliance with safety regulations for their off shore Oil operations; a lie that resulted in 70 million gallons of oil spilled into the Gulf of Mexico. The hope was the Clean Diesel would boost sales in the U.S., which accounts for only about 6% of global sales for the brand. In fact, he already did that.

Compliance 162

Compliance Legal Government Customer Loyalty 162

CommBox

OCTOBER 5, 2021

That’s why more than 50 million businesses worldwide use WhatsApp to offer services and products, get new leads for sales and manage customer relationships. Then, we’ll explain how to use WhatsApp Business to get new customers, generate more sales and increase revenue. Increase sales. GDPR security compliance.

Sales 98

Sales AI Omnichannel Artificial Intelligence 98

Lightico

JULY 2, 2024

The auto finance industry in particular, with its high-volume sales, dealership networks, and a highly securable and movable asset, faces mounting challenges, ranging from stringent compliance requirements enforced by the CFPB to the complexities of loan servicing, strict documentation, and vehicle repossession processes.

Compliance 52

Compliance Finance Data Entry Legal 52

Callminer

AUGUST 1, 2017

Alex Tebbs is the Co-Founder and Sales Director at VIA , the UK’s largest Hosted Skype for Business solution. Rachel Ivers worked as an Inside Sales Representative for 8z Real Estate for one and a half years. Katherine Dougherty, MaidPro National Sales Center Director, describes herself as being MaidPro born and raised.

Contact Center 334

Contact Center Real Estate Start-ups Sales 334

Uniphore

NOVEMBER 11, 2021

This infographic illustrates how U-Analyze: Increases customer satisfaction and reduces churn Improves agent engagement and sales performance Saves time spent on calls and in after-call work Simplifies compliance and quality control . Download Now. The post U-Analyze appeared first on Uniphore.

Contact Center 130

Contact Center Compliance Customer Satisfaction AI 130

SurveySensum

FEBRUARY 4, 2025

Do you know that 87% of folks support banning the sale of their personal information to third parties without their consent? Before diving right into the specifics, lets talk about the what and the why of GDPR compliance for survey platforms. What is GDPR Compliance? Why is GDPR Compliance Critical for Survey Platforms?

Compliance 52

Compliance Start-ups Healthcare AI 52

Uniphore

NOVEMBER 11, 2021

This infographic illustrates how U-Analyze: Increases customer satisfaction and reduces churn Improves agent engagement and sales performance Saves time spent on calls and in after-call work Simplifies compliance and quality control .

Contact Center 130

Contact Center Compliance Customer Satisfaction AI 130

Callminer

JUNE 12, 2018

Workshop description: Interaction analytics, the use of speech, chat, social and text conversations, offers your contact center the opportunity to improve customer satisfaction, reduce operating costs, increase sales revenue and support regulatory compliance. But how do you get there?

Contact Center 140

Contact Center Compliance Customer Satisfaction Sales 140

Callminer

JUNE 12, 2018

Workshop description: Interaction analytics, the use of speech, chat, social and text conversations, offers your contact center the opportunity to improve customer satisfaction, reduce operating costs, increase sales revenue and support regulatory compliance. But how do you get there?

Contact Center 140

Contact Center Compliance Customer Satisfaction Sales 140

Intercom

FEBRUARY 27, 2025

Stay compliant and protect your reputation In the gaming industry, maintaining compliance isn’t just about following rules it’s about protecting players and your brand’s reputation. It handles volume spikes across all channels while maintaining consistent quality and compliance standards no matter how busy things get.

Gaming 52

Gaming Compliance AI Sports 52

DMG Consulting

APRIL 16, 2019

Analytics-enabled quality management (AQM), capturing the voice of the customer, compliance management, and sharing/leveraging results from interaction (speech and text) analytics throughout the organization all have a quantifiable payback and provide significant customer, agent and enterprise benefits. AQM has a quantifiable payback.

Text Analytics 115

Text Analytics Compliance VOC Contact Center 115

Intercom, Inc.

AUGUST 30, 2022

Brex makes it simple for founders and startups to manage spending and ensure compliance. There are global compliance and payroll hurdles that make things super complex. HubSpot is a unified platform that lets you manage the customer relationship throughout the sales and marketing funnel and beyond. Brex – Corporate cards.

Compliance 163

Compliance Finance Engineering Start-ups 163

Fonolo

MAY 13, 2021

Today, we know that a fully optimized contact center can actually create more opportunities for sales and customer engagement. Security compliance and auditing. These are important for maintaining compliance with laws and regulations surrounding the contact center industry. But achieving a strong ROI is easier said than done.

Contact Center 129

Contact Center Compliance CRM Technology 129

Lightico

SEPTEMBER 14, 2021

They often use websites, portals or apps to help them to transact, but the recent pandemic has highlighted consumers’ reliance on contact centers to manage complex sales and services, with volumes rising as they seek reassurance and clarity in their transactions. What Are the Biggest Roadblocks to Compliance.

Compliance 52

Compliance Contact Center NPS Customer Satisfaction 52

Intercom, Inc.

FEBRUARY 22, 2022

We do that by: Investing in your trust through compliance with industry security and privacy ISO standards or frameworks such as SOC 2. The team’s remit covers: security and abuse; governance risk and compliance; and IT. Shipping quickly and securely. Continuous risk management.

Compliance 118

Compliance Engineering Education Government 118

Lightico

AUGUST 3, 2021

Terms & Conditions for Banks: A Compliance & Experience Problem. Over the years, bank contact centers and BPO managers servicing banks have looked for ways to make sure terms and conditions are communicated clearly and effectively to the customer – both to avoid disputes and ensure both legal and regulatory compliance.

Compliance 52

Compliance Legal Contact Center NPS 52

Sprinklr

OCTOBER 22, 2021

Because financial services brands operate in a heavily regulated industry, you need to develop a well-defined social media compliance strategy. Financial services companies and their advisors need to think about risk in two broad categories: regulatory compliance and brand compliance. Regulatory compliance.

Social Media 52

Social Media Compliance AI Government 52

Callminer

SEPTEMBER 23, 2020

On top of managing this delicate balance with prospects on each call, outbound call center agents must also mitigate compliance concerns with carefully planned interactions. “A good outbound sales script contains a strong connecting statement. Therefore, to raise sales it is vital to use features of the best call center software.

Contact Center 182

Contact Center Social Media Sales Voice of the Customer 182