CSAT.AI

MAY 31, 2023

The right tools track your service level agreement compliance and evolve your SLAs. Agent Compliance Support with CSAT.AI CSAT.AI, an AI powered app integrated with Zendesk, allows you to go further in tracking your SLA compliance. They need to be created with both your company’s unique needs and the needs of your customers.

Compliance 85

Compliance Sentiment Analysis AI Customer Relationship 85

Execs In The Know

NOVEMBER 6, 2024

Additionally, DataScribe’s capabilities include real-time sentiment analysis that gauges customer emotions as they shift during the conversation. This sentiment-tracking feature identifies trends in customer mood—whether positive or negative—and provides context for follow-up interactions.

Customer Retention 52

Customer Retention Sentiment Analysis Contact Center Compliance 52

SurveySensum

MARCH 10, 2025

Sentiment Analysis and Emotion Detection Words carry emotions. Thats why Sentiment Analysis and Emotion Detection are critical in Conversational Analytics. How It Works: Detects compliance breaches : Flags conversations that contain regulatory risks or inappropriate language.

AI 52

AI Text Analytics Compliance Sentiment Analysis 52

CSAT.AI

OCTOBER 19, 2022

Sentiment Analysis. Sentiment analysis is parsing customer responses and actions to understand how they feel. Accurately assessing customer sentiment helps companies course correct providing customers better products and better service. New to CSAT.AI? Word definitions are one thing. Conclusion.

Sentiment Analysis 108

Sentiment Analysis Customer Service Machine Learning AI 108

SurveySensum

MARCH 5, 2025

Supports Compliance and Risk Management : Ensures adherence to regulations by monitoring interactions for compliance violations. Boosts Customer Retention : Identifies at-risk customers through sentiment analysis , allowing timely intervention. Lets now understand how contact center text analytics software works.

Text Analytics 52

Text Analytics AI Sentiment Analysis Contact Center 52

Lumoa

JANUARY 8, 2024

Sentiment Analysis: Picture this – Let’s say Apple launches its newest iPhone. Sentiment analysis steps in, swiftly categorizing these reviews as positive, negative, or neutral. Advanced Features: Does it have features like sentiment analysis, entity recognition, and machine learning integration?

Sentiment Analysis 147

Sentiment Analysis Text Analytics ML Machine Learning 147

CSAT.AI

NOVEMBER 17, 2022

It provides QA automation, AI-powered CSAT surveys and sentiment analysis integrated with live agent coaching to proactively improve customer service. The post Automation: What’s Missing in Your Customer Service Strategy appeared first on Zendesk Auto QA, AI-powered CSAT Surveys & Live Agent Feedback with Sentiment Analysis.

Customer Service 127

Customer Service Sentiment Analysis Contact Center AI 127

CSAT.AI

JANUARY 8, 2020

Privacy compliance in contact centers poses unique challenges. Europe’s General Data Protection Regulation (GDPR) was just the beginning of attempts to bring more privacy and compliance protection to consumers. Contact Centers, Privacy and Compliance. Compliance and Consumer Trust. From GDPR to CCPA.

Compliance 52

Compliance Contact Center Legal Sentiment Analysis 52

Helpt

MAY 31, 2024

Ensuring data accuracy, relevance, and compliance with privacy laws is crucial for building a reliable AI support system. This means moving beyond basic transactional data to incorporate behavioral insights, sentiment analysis, and real-time feedback to offer truly personalized support.

Customer Satisfaction 98

Customer Satisfaction AI Sentiment Analysis Customer Experience 98

SurveySensum

FEBRUARY 6, 2025

Qualtrics meets high standards for data privacy and security, including compliance with regulations like GDPR and HIPAA. Customer Insights and AI Capabilities Qualtrics : Qualtrics provides advanced analytics features, using AI and machine learning to enhance text analytics, sentiment analysis, and predictive modeling.

CX 52

CX Sentiment Analysis Text Analytics AI 52

Lumoa

APRIL 28, 2024

Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights. Since Qualtrics is a rather versatile solution, you can also do advanced statistical analysis such as regression, cluster, and correlation analysis.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

Experience Investigators

FEBRUARY 20, 2024

Voice of the Customer (VoC) programs have leveraged some level of artificial intelligence (AI) in many ways already, including pattern recognition, predictive analytics, and sentiment analysis. Sentiment and Demographic Analysis: AI-powered tools simplify the process of extracting real-time feedback and spotting trends.

Voice of the Customer 98

Voice of the Customer VOC AI Artificial Intelligence 98

Zendesk

MAY 9, 2023

New capabilities announced today include: Intelligent triage: Uses intent detection, language detection, and sentiment analysis to automatically classify incoming customer issues and create powerful intelligent workflows and reporting, leveraging these insights.

AI 97

AI CX Artificial Intelligence Sentiment Analysis 97

Retently

AUGUST 5, 2024

The platform’s robust reporting features provide detailed analytics and sentiment analysis, offering actionable insights for strategic decisions. This includes sentiment analysis, trend identification, and predictive analytics to anticipate customer behavior. It uses advanced AI and machine learning for analytics.

NPS 101

NPS B2B Net Promoter Score Actionable Insights 101

CommBox

OCTOBER 18, 2023

How to use generative AI to boost conversational AI-powered experiences Sentiment Analysis Generative AI can identify emotional nuances during customer conversations, and generate a more sensitive, tailored response to what a customer is feeling, ensuring a holistic and emotionally intelligent customer experience.

AI 98

AI Customer Service CX E-commerce 98

SurveySensum

MARCH 19, 2025

Pros: Enables the creation of complex and advanced surveys Provides robust and analytical reporting capabilities, with real-time dashboards and in-depth segmentation Seamlessly integrates with other platforms like CRM systems Meets high standards for data privacy and security, including compliance with regulations like GDPR and HIPAA.

Text Analytics 52

Text Analytics Social Media Actionable Insights AI 52

SurveySensum

DECEMBER 24, 2024

It offers a wide range of advanced capabilities like AI-enabled text and sentiment analysis tools to identify top customer sentiments and complaints, advanced reporting to better understand your data, and analytical dashboards for better visualization. And not just that.

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

Gainsight

AUGUST 23, 2024

Together, Gainsight and Staircase AI will deliver AI that eliminates surprises and removes grunt work for CS teams with real-time, unbiased conversational sentiment analysis and insights. Our platform’s advanced sentiment analysis capabilities evaluate both engagement levels and emotional states.

AI 52

AI Sentiment Analysis Compliance Government 52

Gainsight

AUGUST 23, 2024

Together, Gainsight and Staircase AI will deliver AI that eliminates surprises and removes grunt work for CS teams with real-time, unbiased conversational sentiment analysis and insights. Our platform’s advanced sentiment analysis capabilities evaluate both engagement levels and emotional states.

AI 52

AI Sentiment Analysis Compliance Government 52

InteractionMetrics

APRIL 17, 2025

Compared to Qualtrics Where It Wins: Stronger real-time feedback loops More robust out-of-the-box integrations AI-powered text and sentiment analysis via Ask Athena Where It Falls Short: Fewer pre-built survey templates Less flexible for custom survey design High pricing and complexity make it a poor fit for smaller organizations 2.

E-commerce 40

E-commerce Hospitality Hospitality Sentiment Analysis 40

DMG Consulting

AUGUST 3, 2020

During the past year, adoption of sentiment analysis capabilities has augmented the value of IA findings. Using IA to enhance QM and compliance programs is a very opportunistic application, and businesses are showing growing interest in AQM. The uses of IA have been expanding inside and outside of contact centers.

Contact Center 78

Contact Center Artificial Intelligence Sentiment Analysis ML 78

CSAT.AI

FEBRUARY 6, 2019

Call Recording and Compliance. The post A Chat about QA Tools and Process appeared first on Zendesk Auto QA, AI-powered CSAT Surveys & Live Agent Feedback with Sentiment Analysis. Your Call may be recorded…”. This call may be monitored or recorded for quality assurance purposes.” We’ve all heard this message.

Legal 78

Legal Net Promoter Score Sentiment Analysis Compliance 78

Hodusoft

AUGUST 29, 2024

Sentiment Analysis: A process that uses NLP and ML technology to determine the emotional tone (negative, positive, or neutral) of a piece of text. Using AI-driven tools like sentiment analysis helps organizations in understanding the tone and emotion while handling customer interactions.

Contact Center 52

Contact Center AI Artificial Intelligence Compliance 52

Hodusoft

DECEMBER 21, 2023

Data Security and Compliance It is mandatory for banks and financial institutions to adhere to strict data security and compliance regulations, which adds an extra layer of intricacy to customer interactions. Regulatory Compliance and Risk Mitigation: The banking and financial sectors operate within strict regulatory frameworks.

Compliance 64

Compliance Customer Satisfaction Sentiment Analysis Omnichannel 64

DMG Consulting

JULY 9, 2023

Keep guidance short and to the point Base guidance on conversation context and desktop activity Customize guidance based on information about the customer and their preferences from the CRM or other systems Personalize guidance based on agent skill, proficiency, and/or tenure Let agents choose how/where the guidance is provided on their desktop Allow (..)

Sentiment Analysis 48

Sentiment Analysis Compliance Contact Center CRM 48

DMG Consulting

APRIL 14, 2023

Most departments in an enterprise will benefit from a firsthand view of what customers think about the job they are doing; this includes auditing and compliance, risk management, legal, and collections departments. Sentiment analysis, for example, provides insights into the experience of both the customer and the employee.

Omnichannel 48

Omnichannel Sentiment Analysis Net Promoter Score Contact Center 48

Zendesk

FEBRUARY 27, 2021

AimHappy Lite (Support) helps you detect the happiness of your customer tickets using AimHappy Lite’s sentiment analysis tools. See a dashboard view of the sentiment of recent and unanswered tickets. Monitor security risks and ensure compliance with regulatory regimes like HIPAA, PCI, GDPR, CCPA, and more.

Invoicing 90

Invoicing CRM Sentiment Analysis Omnichannel 90

CSAT.AI

FEBRUARY 5, 2020

The Power of QA/Compliance Automation. The tool can be used to monitor agents for compliance to policies. for Customer Experience and Quality Assurance, Your New Best Friend appeared first on Zendesk Auto QA, AI-powered CSAT Surveys & Live Agent Feedback with Sentiment Analysis. Your managers are covered also.

Customer Experience 52

Customer Experience Artificial Intelligence Sentiment Analysis Compliance 52

SurveySensum

MARCH 3, 2022

Text & sentiment analysis . Identify the sentiments in customer feedback as negative, positive, or neutral, and recognize the tone and emotions behind each feedback. . ? A user-friendly dashboard provides sentiment analysis reports, negative and positive tagging, and real-time insights. . Sentiment analysis .

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

Zendesk

NOVEMBER 28, 2023

Boost team productivity and efficiency: AIaaS allows you to leverage AI-powered features, such as intelligent routing and triage , generative AI, and sentiment analysis. Compliance with regulatory standards: Regulations governing the use of AI may vary across industries or locations.

AI 52

AI ML Machine Learning Artificial Intelligence 52

CommBox

DECEMBER 14, 2023

Highlight best practices to ensure compliance with data protection regulations and build trust with customers. Discuss the integration of sentiment analysis and emotional intelligence, enabling chatbots to engage in more nuanced and empathetic conversations with customers.

Customer Satisfaction 98

Customer Satisfaction AI Social Media Customer Loyalty 98

Logicalware

JULY 26, 2023

Moreover, AI-driven sentiment analysis and quality monitoring provide invaluable insights into customer emotions and agent performance, fostering continuous improvement. Designed explicitly for tasks like answering questions, sentiment analysis, and translation, BERT is a powerful force in understanding and interpreting human language.

Artificial Intelligence 52

Artificial Intelligence AI Sentiment Analysis Machine Learning 52

MattsenKumar

SEPTEMBER 21, 2023

Reinforcing Compliance and Quality Measures Non-compliance can be costly in regulated industries. According to the Global Voice and Speech Analytics report, the most popular applications for S peech Analytics tools include sentiment analysis, risk and fraud detection, call monitoring, and sales and marketing tools.

CX 52

CX Non-Profits Artificial Intelligence Sentiment Analysis 52

Zendesk

OCTOBER 4, 2023

AI often powers intelligent customer service tools that assist with sentiment analysis, personalization, and problem-solving to streamline support interactions. Robotic process automation also uses data to follow predefined rules and compliance standards.

Artificial Intelligence 52

Artificial Intelligence Sentiment Analysis AI Machine Learning 52

Retently

DECEMBER 10, 2024

Text and Sentiment Analysis Tools: Helps businesses analyze customer emotions and anticipate trends, enabling proactive adjustments based on real-time feedback. Enterprise Plan (custom pricing) : It provides advanced user management, SSO, encryption, compliance options, and integrations with Salesforce and Tableau.

NPS 78

NPS CRM Customer Satisfaction Sentiment Analysis 78

DMG Consulting

JANUARY 24, 2023

Sentiment analysis to automatically detect, extract, and classify whether the conversation is positive, negative, or neutral; it should include the ability to differentiate sentiment by agent or customer. Identifying and immediately addressing non-compliance or potential fraud situations.

Contact Center 62

Contact Center Sentiment Analysis Text Analytics Omnichannel 62

Zendesk

FEBRUARY 29, 2024

Stylo Sentiment Scores (Support) provides sentiment analysis, automated ticket categorization, and automation support. GrowthDot Suite Pro (Support) gives you access to GrowthDot’s four apps ( Proactive Campaigns , Email Tracking , GDPR Compliance , and Sanctions Check ) for one low price.

E-commerce 52

E-commerce Sentiment Analysis Compliance AI 52