eglobalis

MARCH 30, 2025

This article examines in detail how businesses in both B2B and B2C contexts are leveraging AI, sentiment analysis, voice-of-customer (VoC) platforms, predictive analytics, and streaming data to capture customer insights in the moment. Beyond call centers , text analytics is helping firms decode sentiment across channels.

AI 356

AI CX Sentiment Analysis Predictive Analytics 356

Lumoa

APRIL 28, 2024

Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights. Since Qualtrics is a rather versatile solution, you can also do advanced statistical analysis such as regression, cluster, and correlation analysis.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

Retently

DECEMBER 10, 2024

Text and Sentiment Analysis Tools: Helps businesses analyze customer emotions and anticipate trends, enabling proactive adjustments based on real-time feedback. Enterprise Plan (custom pricing) : It provides advanced user management, SSO, encryption, compliance options, and integrations with Salesforce and Tableau.

NPS 78

NPS CRM Customer Satisfaction Sentiment Analysis 78

InteractionMetrics

MARCH 20, 2025

Each excels in niche areasthink razor-sharp social listening, hyper-scalable contact centers, or AI that predicts customer needs before theyre spoken. Verint meets strict compliance standards (GDPR, HIPAA) and scales for large enterprises. Pricing Custom plans for hybrid cloud and compliance needs.

CX 52

CX Social Media Contact Center Compliance 52