SurveySensum

MARCH 19, 2025

Pros: Enables the creation of complex and advanced surveys Provides robust and analytical reporting capabilities, with real-time dashboards and in-depth segmentation Seamlessly integrates with other platforms like CRM systems Meets high standards for data privacy and security, including compliance with regulations like GDPR and HIPAA.

Text Analytics 52

Text Analytics Social Media Actionable Insights AI 52

Lumoa

APRIL 28, 2024

Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights. Since Qualtrics is a rather versatile solution, you can also do advanced statistical analysis such as regression, cluster, and correlation analysis.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

Retently

AUGUST 5, 2024

The platform’s robust reporting features provide detailed analytics and sentiment analysis, offering actionable insights for strategic decisions. This includes sentiment analysis, trend identification, and predictive analytics to anticipate customer behavior. It uses advanced AI and machine learning for analytics.

NPS 103

NPS B2B Net Promoter Score Actionable Insights 103

CommBox

DECEMBER 14, 2023

Whether through chat interfaces, social media, or email, chatbots, with their AI-powered intelligence, can efficiently gather feedback from diverse sources. Highlight best practices to ensure compliance with data protection regulations and build trust with customers.

Customer Satisfaction 98

Customer Satisfaction AI Social Media Customer Loyalty 98

SurveySensum

DECEMBER 24, 2024

It offers a wide range of advanced capabilities like AI-enabled text and sentiment analysis tools to identify top customer sentiments and complaints, advanced reporting to better understand your data, and analytical dashboards for better visualization. and identify the sentiments to make intelligent decisions on time.

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

Hodusoft

DECEMBER 21, 2023

Omnichannel Support Today’s customers expect to communicate with the customer support team via different channels such as, phone calls, emails, live chats, social media channels, etc. Regulatory Compliance and Risk Mitigation: The banking and financial sectors operate within strict regulatory frameworks.

Compliance 64

Compliance Customer Satisfaction Sentiment Analysis Omnichannel 64

Hodusoft

AUGUST 29, 2024

Sentiment Analysis: A process that uses NLP and ML technology to determine the emotional tone (negative, positive, or neutral) of a piece of text. Using AI-driven tools like sentiment analysis helps organizations in understanding the tone and emotion while handling customer interactions.

Contact Center 52

Contact Center AI Artificial Intelligence Compliance 52

SurveySensum

MARCH 3, 2022

Text & sentiment analysis . Identify the sentiments in customer feedback as negative, positive, or neutral, and recognize the tone and emotions behind each feedback. . ? A user-friendly dashboard provides sentiment analysis reports, negative and positive tagging, and real-time insights. . Sentiment analysis .

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

Logicalware

JULY 26, 2023

Moreover, AI-driven sentiment analysis and quality monitoring provide invaluable insights into customer emotions and agent performance, fostering continuous improvement. Designed explicitly for tasks like answering questions, sentiment analysis, and translation, BERT is a powerful force in understanding and interpreting human language.

Artificial Intelligence 52

Artificial Intelligence AI Sentiment Analysis Machine Learning 52

Zendesk

NOVEMBER 28, 2023

Adding customer service chatbots to your website, live chat and messaging platforms, mobile apps, and social media accounts allows you to meet customers where they are on their preferred channels. Compliance with regulatory standards: Regulations governing the use of AI may vary across industries or locations.

AI 52

AI ML Machine Learning Artificial Intelligence 52

Comm100

MARCH 7, 2019

Sentiment Analysis: An automated process that allows a chatbot to extract verbal cues from chats to determine the mood and feelings of a visitor and adapt responses accordingly. Another example is even if you don’t have live chat, your customers can benefit from social media bots. Q4: What can my agents do with bots?

Machine Learning 73

Machine Learning Artificial Intelligence Sentiment Analysis AI 73

Retently

DECEMBER 10, 2024

Text and Sentiment Analysis Tools: Helps businesses analyze customer emotions and anticipate trends, enabling proactive adjustments based on real-time feedback. Enterprise Plan (custom pricing) : It provides advanced user management, SSO, encryption, compliance options, and integrations with Salesforce and Tableau.

NPS 78

NPS CRM Customer Satisfaction Sentiment Analysis 78

SurveySensum

APRIL 21, 2023

Text Analytics: SurveySensum uses AI-driven sentiment analysis to help understand the emotions behind the open-ended responses. Security : SurveySparrow offers data encryption and GDPR compliance to ensure that survey data is safe and secure. Users can embed surveys on their website or share them via social media or email.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

Comm100

MARCH 7, 2019

Sentiment Analysis: An automated process that allows a chatbot to extract verbal cues from chats to determine the mood and feelings of a visitor and adapt responses accordingly. Another example is even if you don’t have live chat, your customers can benefit from social media bots. Q4: What can my agents do with bots?

Machine Learning 40

Machine Learning Artificial Intelligence Sentiment Analysis AI 40

InteractionMetrics

MARCH 20, 2025

By analyzing voices across every channelsurveys, social media rants, support calls, and even subtle shifts in app behavioryou can use CX software to uncover what customers really want. more feedback via chatbots and social media. Verint meets strict compliance standards (GDPR, HIPAA) and scales for large enterprises.

CX 52

CX Social Media Contact Center Compliance 52

SurveySensum

MARCH 7, 2025

Online Reviews and Social Media Mentions: Public perceptions from platforms like Google Reviews, Healthgrades, and social media discussions. It also cleans and standardizes the data, making it ready for analysis – all while ensuring compliance with healthcare privacy regulations.

Text Analytics 52

Text Analytics Healthcare AI Unstructured Data 52

SurveySensum

APRIL 15, 2025

Best Features Text & sentiment analysis Identify the sentiments in customer feedback as negative, positive, or neutral, and recognize the tone and emotions behind each feedback. A user-friendly dashboard provides sentiment analysis reports, negative and positive tagging, and real-time insights.

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

SurveySensum

NOVEMBER 26, 2024

Qualtrics meets high standards for data privacy and security, including compliance with regulations like GDPR and HIPAA. Customer Insights and AI Capabilities Qualtrics: Qualtrics is known for its advanced analytics features for using AI and machine learning to enhance text analytics, sentiment analysis, and predictive modeling.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52

SurveySensum

NOVEMBER 25, 2024

It provides software solutions that allow companies to collect feedback from customers through various channels such as surveys, social media, email, and website interactions. The advanced text and sentiment analysis extracts top trends and patterns from feedback. However, the tool lacks in certain areas. 17/month 4.7

Text Analytics 52

Text Analytics Sentiment Analysis NPS Customer Feedback 52