Sprinklr

AUGUST 24, 2021

A good social selling program encourages genuine interactions in a compliant manner. It is not about selling at all costs, but about generating conversations, engagement, participation, while simultaneously supporting social listening and addressing the pain points of the audience.

Social Media 111

Social Media Social Listening CXM Compliance 111

Sprinklr

OCTOBER 20, 2021

Social suites platforms are designed just for this purpose. Your unified social suites strategy should: Capture actionable consumer insights. An omni-channel social listening strategy is the fuel that makes your customer experience engine run. Learn more about Sprinklr’s AI-powered social listening tool.

Social Media 85

Social Media CXM Unstructured Data Social Listening 85

Sprinklr

OCTOBER 13, 2021

These channels have become an always-on feedback loop about your brand, and social listening can help you: Understand your target audience. Governance and workflows: Automation and AI can supercharge your workflow, ensuring that content and messaging stays on-brand and in compliance across geographies. Monitor your competitors.

Social Media 101

Social Media CXM Social Listening Compliance 101

Lumoa

APRIL 28, 2024

Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights. Security and Compliance Security and compliance are sometimes overlooked but necessary to consider to find the right platform.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

Retently

DECEMBER 10, 2024

Enterprise Plan (custom pricing) : It provides advanced user management, SSO, encryption, compliance options, and integrations with Salesforce and Tableau. Real-Time Feedback Analysis: Analysis of unstructured feedback in real-time with capabilities to integrate with external social listening tools for broader coverage.

NPS 78

NPS CRM Customer Satisfaction Sentiment Analysis 78

SurveySensum

JUNE 29, 2023

Through market research, data analysis, social listening, leveraging customer feedback , conducting interviews, competitor analysis, and staying updated on industry trends. Audits, on the other hand, enable organizations to review processes and systems for efficiency and compliance.

Customer Satisfaction 52

Customer Satisfaction Social Media Customer Relationship Customer Retention 52