SurveySensum

MARCH 10, 2025

Simply put, it turns everyday conversations into actionable data – helping brands deliver more personalized and efficient customer experiences. Businesses today handle millions of customer interactions daily, across emails, live chats, call centers, and social media. How Does Conversation Analytics Work?

AI 52

AI Text Analytics Compliance Sentiment Analysis 52

Lumoa

JANUARY 8, 2024

There’s an avalanche of text data out there. It’s full of insights, but only if we can effectively gather, structure, and analyze it. To remind you a bit of what it is and what it does, text analytics uses transforms unstructured text into structured data that’s actually useful for business decisions.

Sentiment Analysis 147

Sentiment Analysis Text Analytics Machine Learning ML 147

Taylor Reach Group

SEPTEMBER 29, 2020

A cloud communication platform should be an all-in-one, omni-channel solution that provides phone, email, ticketing, and chat with a dash of social media and mobile app integration thrown in. Data is useless unless you use it and there are so many companies today collecting boatloads of unused customer information.

Contact Center 85

Contact Center Artificial Intelligence CRM Net Promoter Score 85

SurveySensum

MARCH 3, 2022

Semantria Storage and Visualization (SSV) allows you to collect, store, and analyze texts to generate reports and structure data to identify trends. . Get precise and accurate analytical data to resolve customer issues and tickets quickly. . Lexalytics provides semi-custom applications to resolve compliance issues if any.

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

SurveySensum

MARCH 7, 2025

Online Reviews and Social Media Mentions: Public perceptions from platforms like Google Reviews, Healthgrades, and social media discussions. With SurveySensum you can automate data collection from multiple sources, ensuring that patient feedback, complaints, and reviews are consolidated in one place for a unified view.

Text Analytics 52

Text Analytics Healthcare AI Unstructured Data 52