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Simply put, it turns everyday conversations into actionable data – helping brands deliver more personalized and efficient customer experiences. Businesses today handle millions of customer interactions daily, across emails, live chats, call centers, and socialmedia. How Does Conversation Analytics Work?
There’s an avalanche of text data out there. It’s full of insights, but only if we can effectively gather, structure, and analyze it. To remind you a bit of what it is and what it does, text analytics uses transforms unstructured text into structureddata that’s actually useful for business decisions.
A cloud communication platform should be an all-in-one, omni-channel solution that provides phone, email, ticketing, and chat with a dash of socialmedia and mobile app integration thrown in. Data is useless unless you use it and there are so many companies today collecting boatloads of unused customer information.
Semantria Storage and Visualization (SSV) allows you to collect, store, and analyze texts to generate reports and structuredata to identify trends. . Get precise and accurate analytical data to resolve customer issues and tickets quickly. . Lexalytics provides semi-custom applications to resolve compliance issues if any.
Online Reviews and SocialMedia Mentions: Public perceptions from platforms like Google Reviews, Healthgrades, and socialmedia discussions. With SurveySensum you can automate data collection from multiple sources, ensuring that patient feedback, complaints, and reviews are consolidated in one place for a unified view.
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