Remove Compliance Remove Social Media Remove Structured Data
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Conversation Analytics: AI Insights for Customer Interactions

SurveySensum

Simply put, it turns everyday conversations into actionable data – helping brands deliver more personalized and efficient customer experiences. Businesses today handle millions of customer interactions daily, across emails, live chats, call centers, and social media. How Does Conversation Analytics Work?

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A Guide to Choosing the Right Text Analysis Software for Your Business

Lumoa

There’s an avalanche of text data out there. It’s full of insights, but only if we can effectively gather, structure, and analyze it. To remind you a bit of what it is and what it does, text analytics uses transforms unstructured text into structured data that’s actually useful for business decisions.

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The Contact Center Stack – Here’s what you need to build a modern contact center

Taylor Reach Group

A cloud communication platform should be an all-in-one, omni-channel solution that provides phone, email, ticketing, and chat with a dash of social media and mobile app integration thrown in. Data is useless unless you use it and there are so many companies today collecting boatloads of unused customer information.

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11 best Voice of the Customer tools to listen to your customers effectively

SurveySensum

Semantria Storage and Visualization (SSV) allows you to collect, store, and analyze texts to generate reports and structure data to identify trends. . Get precise and accurate analytical data to resolve customer issues and tickets quickly. . Lexalytics provides semi-custom applications to resolve compliance issues if any.

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Text Analytics for Health: AI-Driven Healthcare Insights

SurveySensum

Online Reviews and Social Media Mentions: Public perceptions from platforms like Google Reviews, Healthgrades, and social media discussions. With SurveySensum you can automate data collection from multiple sources, ensuring that patient feedback, complaints, and reviews are consolidated in one place for a unified view.