SurveySensum

FEBRUARY 6, 2025

Qualtrics provides robust and analytical reporting capabilities, enabling you to analyze data with real-time dashboards and in-depth segmentation. Qualtrics meets high standards for data privacy and security, including compliance with regulations like GDPR and HIPAA. Cons: The tool is very expensive with additional hidden fees.

CX 52

CX Sentiment Analysis Text Analytics Social Media 52

Callminer

AUGUST 6, 2019

Ensure security and compliance. Contact center software has evolved as customers’ expectations and needs have shifted with the rise of mobile devices and social media. SMS text, live chat and email), contact center software has evolved to enable agents to interact via these additional channels. Social media.

Contact Center 140

Contact Center VOC Social Media Artificial Intelligence 140

DMG Consulting

JULY 16, 2019

A major challenge facing contact centers is that there is an increasing variety of interaction types, and they are coming from a growing number of channels, including calls, emails, tweets, SMS, chat, social media, and more. Analytics-enabled QM (AQM) is the future for QM, and can solve many of these issues. The Future of QM.

Text Analytics 69

Text Analytics Contact Center Artificial Intelligence Social Media 69

Lumoa

APRIL 28, 2024

Its omnichannel text analytics feature comes with Natural Language Processing and is supported by AI (more about this in the next segment). Medallia integrates with a wide range of data sources such as CRM systems, social media, contact centers and many more. Lumoa is more specialized than Medallia and Qualtrics.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

DMG Consulting

MARCH 12, 2018

At a minimum, SMB contact centers should use the following: Recording – a multi-channel platform that handles 100% recording of: audio (calls), screens (servicing applications, email, chat, short message service (SMS)/text, social media, etc.) sales, collections, etc.).

Contact Center 48

Contact Center Text Analytics VOC Social Media 48

SurveySensum

SEPTEMBER 13, 2023

Adapt more effectively to changes in the market and stay ahead of your competitors, including adapting to market demand changes, ensuring compliance with regulations, customizing products, and embracing sustainability practices. Best Features: Manage feedback from various sources like email, chat, phone, and social media in one place.

Manufacturing 52

Manufacturing B2B Compliance NPS 52

SurveySensum

DECEMBER 24, 2024

Comparison Table of the Top 15 SurveyMonkey Alternatives & Competitors in 2025 SurveyMonkey Alternatives Features Free Trial Free Version Pricing G2 Rating SurveySensum Inbuilt survey templates Provide AI-enabled text analytics Powerful dashboard for quick view analysis Enables integration with HubSpot, Zendesk, and more.

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

SurveySensum

JULY 2, 2023

Key Features Its text analytics features automatically tag and segment customers based on their feedback. The tool offers multichannel distribution , including channels like email, social media, and website. Multi-channel survey distribution through channels like email, social media, and the web.

Customer Satisfaction 52

Customer Satisfaction Social Media Text Analytics Actionable Insights 52

SurveySensum

MARCH 3, 2022

Thematic is an AI-powered Text Analytics solution that analyses and extracts text from customer feedback. This voice of the customer tool evaluates the meaning of texts and classifies them into themes. Text Analytics for Robotic process automation. Text Analytics and Machine Learning.

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

SurveySensum

APRIL 21, 2023

Text Analytics: SurveySensum uses AI-driven sentiment analysis to help understand the emotions behind the open-ended responses. Text Analytics : This feature helps analyze open-ended text responses from survey participants. Users can embed surveys on their website or share them via social media or email.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

SurveySensum

DECEMBER 13, 2024

It offers many key features like custom reports with charts, graphs, and tables, filters, data exportations, SSL encryption, HIPAA compliance, etc. 5 SurveySparrow $19 per month Free trial Help page, Email, social media channels, phone support 4.4/5 Advanced Text Analytics software to identify trending customer complaints.

E-commerce 52

E-commerce Text Analytics Start-ups Social Media 52

ProProfs

MAY 3, 2023

Offers innovative configurations to customize your experience with features like security levels, roles & permissions, notifications, and compliance. Comes with multiple question types, customizable themes, advanced text analytics, and other features to optimize the survey results. Comes with built-in templates.

Education 52

Education Text Analytics CRM Social Media 52

ProProfs

MAY 3, 2023

Offers innovative configurations to customize your experience with features like security levels, roles & permissions, notifications, and compliance. Comes with multiple question types, customizable themes, advanced text analytics, and other features to optimize the survey results. Comes with built-in templates.

Education 52

Education Text Analytics CRM Social Media 52

Qualtrics

SEPTEMBER 24, 2019

Today, the text analytics software that comes with the best online survey tools makes light work of text responses — it automatically analyzes responses, assigns topics and sentiment scores and automatically shows you the trending topics and sentiment. Integrations. Here are the basics to look out for: ISO2001 certification.

Artificial Intelligence 20

Artificial Intelligence Key Driver Analysis Start-ups Text Analytics 20

SurveySensum

MARCH 7, 2025

Thats where Text Analytics for Health comes in. Analyzing text from medical documents, prescriptions, surveys, and patient feedback, helps uncover patterns, track past interactions, and identify key issues – all while maintaining data privacy when using the right tool. What is Text Analytics for Healthcare?

Text Analytics 52

Text Analytics Healthcare AI Unstructured Data 52

SurveySensum

APRIL 15, 2025

Thematic Thematic is an AI-powered Text Analytics solution that analyses and extracts text from customer feedback. This VOC analytic appevaluates the meaning of texts and classifies them into themes. Get precise and accurate analytical data to resolve customer issues and tickets quickly.

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

SurveySensum

APRIL 23, 2025

AI Text Analytics Software : SurveySensums AI-powered text analytics uncovers emotions behind open-ended responses, giving you deeper insights into customer opinions and improving overall experience strategies. Text Analytics : This feature helps analyze open-ended text responses from survey participants.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

SurveySensum

NOVEMBER 26, 2024

Qualtrics provides robust and analytical reporting capabilities, enabling you to analyze data with real-time dashboards and in-depth segmentation. Qualtrics meets high standards for data privacy and security, including compliance with regulations like GDPR and HIPAA. Cons: The tool is very expensive with additional hidden fees.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52

SurveySensum

NOVEMBER 25, 2024

It provides software solutions that allow companies to collect feedback from customers through various channels such as surveys, social media, email, and website interactions. Also, the tool is better suited for beginners as it lacks some advanced capabilities, like less advanced text analytics software. 17/month 4.7

Text Analytics 52

Text Analytics Sentiment Analysis NPS Customer Feedback 52