eglobalis

OCTOBER 9, 2024

Does your technology stack support the requested feature? Technical Limitations Sometimes, a feature request is not feasible with the existing technology stack or product architecture. Will it require significant engineering hours or new infrastructure? Offer phased development timelines if feasible.

Customer Feedback 516

Customer Feedback Compliance Innovation B2B 516

Callminer

OCTOBER 18, 2017

Like all major technology investments, purchasing speech analytics software comes with a bit of pre-planning and analysis. You need to determine how your company can best leverage this technology to ensure compliance, enhance customer service, support agents and reps, and get […].

Technology 215

Technology Technology Compliance Customer Service 215

Uniphore

JANUARY 21, 2022

It comes as no surprise then that compliance-related tools and programs are among the industry’s leading business investments. However, compliance isn’t the only factor driving healthcare business decisions today. Healthcare CX, it seems, is as complicated and convoluted as healthcare compliance. healthcare costs.

Compliance 147

Compliance Healthcare AI Artificial Intelligence 147

Uniphore

NOVEMBER 17, 2021

The sheer volume, complexity and evolving nature of these rules make total compliance a monumental task for humans. Detect Potential Compliance Issues Speech analytics, as part of a conversational AI platform, enables wealth management firms to discover insights, find patterns and uncover relationships in large datasets. Download Now.

Compliance 130

Compliance Actionable Insights AI Sales 130

Lightico

MARCH 5, 2025

The Persistent Friction Between Compliance, IT, and CX Enterprises have always struggled to balance regulatory compliance, IT development, and customer experience (CX). Traditionally, compliance requirements have introduced friction in CX, resulting in delays, cumbersome customer journeys, and lower satisfaction. The result?

Compliance 52

Compliance CX Customer Experience Healthcare 52

eglobalis

MARCH 4, 2025

According to Forrester, conversational AI especially with new generative AI has emerged as one of the top technologies delivering relative fast ROI, with the biggest impacts in e-commerce, sales, and customer service and experience. In practice, the most effective customer experiences blend cutting-edge AI with timely human support.

AI 199

AI Sentiment Analysis Contact Center Healthcare 199

eglobalis

MARCH 30, 2025

[link] Introduction: Todays businesses face a pivotal question: can emerging technologies like AI and real-time data platforms reduce or even replace the need for traditional customer surveys in managing customer experience (CX)? Technologies enabling this include machine learning algorithms that learn from historical instances (e.g.,

AI 326

AI CX Sentiment Analysis Predictive Analytics 326

ECXO

OCTOBER 23, 2024

VtT (Voice to Text) technologies are a great add-on to the sentiment analysis as very often call logs that require manual input from the agent might miss some important points of the interaction. Microsoft’s AI assists in data anonymization and supports compliance with regulations like GDPR.

AI 207

AI Customer Service Sentiment Analysis Predictive Analytics 207

Taylor Reach Group

JUNE 21, 2021

TRG) has been enlisted to ensure compliance for a statewide youth crisis line. As a result, the operation has fallen short of state compliance requirements. The post Taylor Reach Group to ensure compliance for statewide youth crisis line first appeared on The Taylor Reach Group Inc. The Taylor Reach Group, Inc.

Compliance 128

Compliance Contact Center Government Retail 128

ECXO

DECEMBER 4, 2024

Role of Technology 1. Automated Onboarding Processes: SaaS companies leverage technology to streamline and automate the onboarding process, ensuring a seamless and efficient experience for new customers. It helps determine the profitability and long-term value of the customer. SaaS Companies a. Manufacturing Companies a.

Manufacturing 156

Manufacturing Customer Satisfaction Net Promoter Score B2B 156

SurveySensum

DECEMBER 27, 2024

Technology makes it all a bit easier these days. Smart Technology That Helps Drive Product Excellence for Your Customers The smart technology solutions you take advantage of not only help develop products that are successful but offer the very best when it comes to customer satisfaction. Lets dive in!

Technology 52

Technology Technology Artificial Intelligence CX 52

Sprinklr

AUGUST 26, 2021

But, it’s important for brand teams to remember: if your messaging isn’t following your brand compliance guidelines, it can do more harm than good. It’s mission critical to maintain brand compliance requirements and avoid damaging posts that can, at best, throw your brand voice off and leave customers confused. By then, it’s too late.

Compliance 101

Compliance Social Media AI Government 101

Intercom, Inc.

MARCH 25, 2021

From healthcare providers to insurers and others, the pandemic is rapidly driving organizational change and prompting businesses to consider future needs by adopting new technologies to replace or assist with historically manual workflows without compromising on care or privacy.

Healthcare 268

Healthcare Compliance Government Technology 268

eglobalis

SEPTEMBER 16, 2024

Technologies such as automation, AI-driven insights, and omnichannel platforms are essential to optimize customer interactions across all touch-points. Globally , integrating a global digital platform with features like multilingual support and region-specific compliance tools will ensure consistency and efficiency across markets.

B2B 382

B2B Customer Experience Touchpoint B2C 382

Uniphore

JANUARY 21, 2022

How can healthcare CX providers ensure that members consistently receive positive, high-quality service while meeting strict compliance and privacy requirements? Here too, technology can alleviate process complexity and user frustration. Want to learn about healthcare CX technology?

Healthcare 246

Healthcare Artificial Intelligence CX Compliance 246

Fonolo

JUNE 3, 2021

That’s where call-back technology comes in. If you aren’t familiar with call-back technology and its benefits, we’ve put together a quick list so you can explore the benefits of this popular tool. If you’re in the market for call-back technology, cloud-based call-backs are your best bet. Call-back technology is totally secure.

Technology 136

Technology Technology Contact Center Customer Satisfaction 136

ECXO

JUNE 19, 2024

Additionally, companies should work with legal experts to navigate the complex landscape of intellectual property laws and ensure compliance with relevant regulations. Future Trends and Opportunities Advancements in AI Technology The field of AI is continuously evolving, with new advancements and capabilities emerging regularly.

AI 386

AI Customer Experience Legal Manufacturing 386

Callminer

APRIL 10, 2019

We’re delighted that CallMiner has been named by Call Centre Helper as one of the Top 10 providers of Contact Centre Software and Technology for the third year running with Eureka Coach. Eureka Coach enables contact centres to build an agent culture that underpins an excellent customer experience, improved compliance and reduced risk.

Technology 28

Technology Technology Compliance Customer Experience 28

Intercom

JANUARY 20, 2025

Meeting those customer expectations at scale, while also adhering to strict regulatory requirements, demands the very best technology. Verify identity: Confirm identities and ensure compliance for sensitive requests like PIN resets or account access restoration.

Customer Service 91

Customer Service Compliance AI Education 91

ECXO

JUNE 11, 2024

This transformation, driven by advanced data analytics, machine learning, and predictive technologies, is ushering in a new era of workplace efficiency and personalization. This adaptability is crucial in an era where the pace of technological change demands ongoing learning. However, the path forward is not without its challenges.

Sentiment Analysis 334

Sentiment Analysis AI Predictive Analytics Machine Learning 334

ECXO

APRIL 24, 2024

Trust and Security: Large organizations prioritize security and compliance, areas where SAP, Oracle, and Salesforce have demonstrated competence. As we consider the evolving landscape of technology, one final question remains for our contemplation: Will AI significantly enhance software design and human perception in the future?

CX 317

CX B2B Compliance Sales 317

Zendesk

JUNE 5, 2023

We work with healthcare organizations to deliver CX in a way that allows them to meet their HIPAA compliance requirements. In order to maintain confidentiality, many healthcare providers rely on home-built technology that connects to their EMRs (electronic medical records). That’s where Zendesk comes in.

Healthcare 91

Healthcare Compliance CX Education 91

Callminer

AUGUST 19, 2019

Sensitive personal data that is not captured or transcribed into text records cannot be stolen, leaked or somehow misused thus putting the company in the unenviable position of being outside of compliance or being forced to conduct damage control with an angry customer base. Key Benefits of Redaction Technology. Why Redact?

Compliance 140

Compliance Contact Center Legal Retail 140

Callminer

OCTOBER 11, 2018

Bryan Weinstein is the VP/Business Development and Chief Compliance Officer for Call 4 Health , a medical call center headquartered in Delray Beach, FL, with two additional call centers in Spring Hill, TN and Linthicum Heights, MD. Fully transparent lead funnels are not only critical to conversions, but also compliance.

Contact Center 561

Contact Center Non-Profits Compliance Education 561

ECXO

JULY 26, 2023

Real-time data analytics and CDP adoption are gaining traction in Europe and across the globe IT leaders last year told IDC that investing in technology to achieve real-time decision making was a top priority. Technology in itself doesn’t make the difference. But, technology on its own does not make the difference.

Predictive Analytics 296

Predictive Analytics Education CX Touchpoint 296

CommBox

NOVEMBER 19, 2024

CommBox’s security-by-design approach helps mitigate compliance risks and helps prevents security breaches, featuring: Compliance Adherence : Fully compliant with SOC2, ISO, PCI and GDPR regulations. CommBox Secures $15M Investment from PSG, Prioritizing AI in Customer Experience Boston , MA – Nov. [18], Dvir Hoffman.

AI 52

AI Customer Experience Healthcare Compliance 52

Lightico

FEBRUARY 4, 2025

Auto finance has long been a realm where speed, accuracy, and compliance collide with complexity. Within financial services, this opens the door for more autonomous underwriting, more nuanced compliance checks, and improved risk management. Limitations : Prone to errors, long turnaround times, low scalability.

Finance 52

Finance AI Compliance Machine Learning 52

Lightico

JULY 2, 2024

The auto finance industry in particular, with its high-volume sales, dealership networks, and a highly securable and movable asset, faces mounting challenges, ranging from stringent compliance requirements enforced by the CFPB to the complexities of loan servicing, strict documentation, and vehicle repossession processes.

Compliance 52

Compliance Finance Data Entry Legal 52

DMG Consulting

DECEMBER 3, 2024

AI, particularly generative AI (GenAI), dominated business and IT discussions as excitement about these technologies’ potential contributions captured the attention of enterprises, employees, and consumers alike.

CX 59

CX Artificial Intelligence Outlook AI 59

ECXO

APRIL 2, 2021

Vollmer is sensitive to the complexities and challenges surrounding the intersection of technology compliance and supplier networks that today procurement leaders face. Besides all those outstanding achievements, Dr. Marcell Vollmer is a global influencer and speaker, and evangelist for emerging technologies and process mining.

Compliance 156

Compliance Innovation Technology Technology 156

Comm100

APRIL 21, 2022

With this in mind, it becomes crucial to keep an eye on the latest credit union technology trends that will help them to improve credit union member engagement and experience. This blog will look at the top 4 credit union technology trends in 2022 and how each can help to satisfy the needs of current members, as well as future ones.

Technology 80

Technology Technology Compliance Start-ups 80

Uniphore

JANUARY 21, 2022

Before looking at technological capabilities, consider these top five evaluation criteria for conversational automation: Call flow management Long call times and complex processes have long plagued healthcare CX journeys, dragging down consumer and employee experiences alike.

Healthcare 147

Healthcare Net Promoter Score CX Artificial Intelligence 147

Customer Think

OCTOBER 8, 2021

As companies leverage new technologies to gain insights about processes and operations, IT infrastructure, customers, vendors, and other stakeholders, they do it from two deliberate perspectives – analytical and operational. The analytics POV covers reporting and compliance aspects and optimizes partner and channel engagement.

Compliance 116

Compliance Technology Technology 116

Uniphore

NOVEMBER 11, 2021

Combining the best in conversational AI and natural language processing (NLP) technologies, U-Analyze combs the entire conversation for rich, relevant data contact centers can use to deliver better outcomes—all in real time. Download Now. The post U-Analyze appeared first on Uniphore.

Contact Center 130

Contact Center Compliance Customer Satisfaction AI 130

Callminer

MAY 12, 2020

The existing body of tools, technology and assorted integrations that your company already has at its disposal should be taken into consideration before you make a final decision on a new tool to bring into your ecosystem. Compliance Features. Call Center Monitoring Solutions. Consider Current Infrastructure.

Compliance 182

Compliance CRM Legal Customer Relationship Management 182

Callminer

AUGUST 1, 2017

Have the best technology – Finicky technology that makes day-to-day functions difficult, adds to the frustration and takes up far more time and man-power than most realize. HEG uses proprietary technology, like EduMaximizer, to deliver targeted enrollment leads to for-profit and nonprofit education clients. Too many portals…”.

Contact Center 334

Contact Center Real Estate Start-ups Sales 334

Uniphore

DECEMBER 14, 2021

Automated compliance and quality management analysis. Ready to optimize your customer service operations with transformative technology? Improved agent productivity, performance and retention. Fewer time-consuming manual tasks and less after-call work (ACW). Real-time upselling and cross-selling agent assistance. Get Your Copy Now.

Compliance 130

Compliance AI Technology Technology 130