Callminer

DECEMBER 17, 2019

Tools like speech analytics solutions help monitor QA, ensure compliance, and provide insights that aid in agent performance management , as well. “60% of agents agree that their company doesn’t always provide the technology that staff needs to address the challenges they face when helping customers. Sales Pursuits.

Contact Center 207

Contact Center Finance AI Customer Service 207

Comm100

SEPTEMBER 6, 2022

With the need to offer exceptional customer service, choosing the right technology to deliver this is more crucial than ever. Comm100’s high security standards and zero downtime have attracted industry leaders like Stanford University, McMaster University, Lake Michigan Credit Union, Attorney General of Texas, and Canadian Blood Services.

Social Media 52

Social Media Omnichannel Compliance AI 52

Qualtrics

JUNE 26, 2020

In Texas, the state’s largest city is carefully getting back to business. Technology-enabled contact tracing is key to that effort. Historically, Houston has employed about 25 contact tracers to track down the roughly 80 diseases Texas state law requires to be monitored. Tracking and slowing the spread. We have about 2.3

Technology 26

Technology Technology Compliance Start-ups 26

Comm100

MARCH 16, 2022

With digital channels and technologies now available, government agencies can make great strides towards improving customer service, and do so: Securely Smoothly Incrementally and Cost-effectively. “On On the other hand, there is an immense opportunity to adopt new approaches and technologies to accelerate the change.” .

Government 89

Government Customer Service Compliance CX 89