SurveySensum

MARCH 19, 2025

Pros: Enables the creation of complex and advanced surveys Provides robust and analytical reporting capabilities, with real-time dashboards and in-depth segmentation Seamlessly integrates with other platforms like CRM systems Meets high standards for data privacy and security, including compliance with regulations like GDPR and HIPAA.

Text Analytics 52

Text Analytics Social Media Actionable Insights AI 52

SurveySensum

FEBRUARY 6, 2025

Qualtrics provides robust and analytical reporting capabilities, enabling you to analyze data with real-time dashboards and in-depth segmentation. Qualtrics meets high standards for data privacy and security, including compliance with regulations like GDPR and HIPAA. Cons: The tool is very expensive with additional hidden fees.

CX 52

CX Sentiment Analysis Text Analytics Social Media 52

Callminer

JULY 15, 2019

Employee engagement is a persistent problem at contact centers, as evidenced by high employee attrition rates, flat or declining sales, increased customer service complaints, and increased compliance violations. Leveraging Machine Learning in Conversational Analytics. Register for 9am BST Session . Register for 2pm BST Session.

Artificial Intelligence 28

Artificial Intelligence Contact Center Machine Learning VOE 28

DMG Consulting

JULY 16, 2019

Companies need to perform QM on interactions in all channels and to evaluate many of them; otherwise, they won’t know what is happening with their customers and they may be out of compliance with regulations, without knowing it. Analytics-enabled QM (AQM) is the future for QM, and can solve many of these issues. The Future of QM.

Text Analytics 69

Text Analytics Contact Center Artificial Intelligence Social Media 69

Customer Service Life

AUGUST 26, 2019

My latest review of the updates and technologies I’ve seen over the past quarter covers a variety of areas including quality assurance and speech and text analytics, news from Zendesk and Freshworks, and some vendors to consider if emerging messaging channels are key to your customer engagement strategy in the coming months.

Technology 76

Technology Technology Text Analytics Contact Center 76

DMG Consulting

FEBRUARY 7, 2018

Analytics-enabled quality assurance ( A QA) – AQA leverages speech and text analytics to provide timely , ongoing feedback to agents. Identify compliance issues – Alerts notify an agent to deliver regulatory disclosures , or guidance is provide d to ensure regulatory-compliant contact handling and help reduce risk.

Contact Center 48

Contact Center Text Analytics Compliance Manufacturing 48

DMG Consulting

FEBRUARY 7, 2018

Analytics-enabled quality assurance ( A QA) – AQA leverages speech and text analytics to provide timely , ongoing feedback to agents. Identify compliance issues – Alerts notify an agent to deliver regulatory disclosures , or guidance is provide d to ensure regulatory-compliant contact handling and help reduce risk.

Contact Center 48

Contact Center Text Analytics Compliance Manufacturing 48

Lumoa

APRIL 28, 2024

Its omnichannel text analytics feature comes with Natural Language Processing and is supported by AI (more about this in the next segment). The UI is designed so that anyone without an analytics background can use it making it accessible to users with varying levels of technical expertise.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

Callminer

AUGUST 6, 2019

Ensure security and compliance. Speech/text analytics. Text analytics is used to scour textual interactions (e.g., emails, SMS text messages and instant messages) for certain keywords that indicate frustration or satisfaction on the part of the customer.

Contact Center 140

Contact Center VOC Social Media Artificial Intelligence 140

DMG Consulting

AUGUST 9, 2018

The benefits of IVAs transcend verticals: they can serve as personal shoppers, ensure compliance with healthcare protocols, book reservations or schedule appointments, assist with financial transactions, and much more.

Text Analytics 48

Text Analytics Contact Center Predictive Analytics Machine Learning 48

SurveySensum

DECEMBER 4, 2024

Use text analytics to understand common themes in customer comments. Security & Compliance: Strong data security measures are in place to protect respondent data. Compliance with data privacy regulations like GDPR. This can lead to delays in addressing customer concerns, which could be damaging.

NPS 52

NPS Net Promoter Score Close the Loop Customer Loyalty 52

DMG Consulting

MARCH 12, 2018

Contact centers of all sizes should do QA/QM so that the staff knows they are being monitored, to identify coaching opportunities, improve regulatory compliance, enhance customer engagement, and improve results (e.g., sales, collections, etc.). As specific needs arise, or as your contact center grows, additional WFO components can be added.

Contact Center 48

Contact Center Text Analytics VOC Social Media 48

SurveySensum

SEPTEMBER 13, 2023

Adapt more effectively to changes in the market and stay ahead of your competitors, including adapting to market demand changes, ensuring compliance with regulations, customizing products, and embracing sustainability practices. Boost collaboration by involving your partners in the process. user/month 4.4 (5)

Manufacturing 52

Manufacturing B2B Compliance NPS 52

DMG Consulting

AUGUST 21, 2017

RPA makes the output from desktop analytics actionable by identifying activities that can be automated. RPA solutions support two methods of automation: attended and unattended, both of which emulate processes performed by human workers to improve compliance, performance, accuracy, quality and productivity in employee desktop activities.

Contact Center 48

Contact Center Artificial Intelligence Text Analytics Machine Learning 48

DMG Consulting

AUGUST 21, 2017

RPA makes the output from desktop analytics actionable by identifying activities that can be automated. RPA solutions support two methods of automation: attended and unattended, both of which emulate processes performed by human workers to improve compliance, performance, accuracy, quality and productivity in employee desktop activities.

Contact Center 48

Contact Center Artificial Intelligence Text Analytics Machine Learning 48

SurveySensum

DECEMBER 24, 2024

Comparison Table of the Top 15 SurveyMonkey Alternatives & Competitors in 2025 SurveyMonkey Alternatives Features Free Trial Free Version Pricing G2 Rating SurveySensum Inbuilt survey templates Provide AI-enabled text analytics Powerful dashboard for quick view analysis Enables integration with HubSpot, Zendesk, and more.

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

DMG Consulting

OCTOBER 17, 2019

RPA is proliferating throughout enterprises, helping to improve productivity, reduce costs, mitigate risk, improve operational efficiency, oversee internal processes, and improve regulatory compliance. These automated tools can also help to reduce systems and IT development costs and extend the life of applications throughout the enterprise.

Contact Center 48

Contact Center Artificial Intelligence Text Analytics Predictive Analytics 48

DMG Consulting

JANUARY 24, 2023

Companies that want a complete view of why customers/prospects are reaching out to them should use both speech and text analytics to capture and analyze insights from all interactions. Identifying and immediately addressing non-compliance or potential fraud situations. Providing next-best-action recommendations to agents.

Contact Center 62

Contact Center Sentiment Analysis Text Analytics Omnichannel 62

SurveySensum

AUGUST 22, 2024

For businesses gathering private data from their patients via surveys in the healthcare sector, ensuring HIPAA compliance is not just a legal obligation anymore – it’s essential for protecting patient’s trust and maintaining reputation. And the best part? This is where SurveySensum comes in.

Healthcare 52

Healthcare Legal Compliance Start-ups 52

SurveySensum

MARCH 3, 2022

Thematic is an AI-powered Text Analytics solution that analyses and extracts text from customer feedback. This voice of the customer tool evaluates the meaning of texts and classifies them into themes. Text Analytics for Robotic process automation. Text Analytics and Machine Learning.

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

Qualtrics

APRIL 13, 2021

At the core of XM/ OS are three powerful interconnected services — XM Directory, iQ, and xFlow — that power all our apps, products and use cases and are backed by unbeatable enterprise-grade security, compliance, and governance trusted by over 13,000 companies and 80% of the Fortune 100.

Machine Learning 49

Machine Learning Compliance Government Sentiment Analysis 49

SurveySensum

SEPTEMBER 15, 2023

Analytics and Reporting: The tool should provide detailed insights, trends, and reports to help you make data-driven decisions. Security and Compliance: Ensure the tool follows industry-standard security measures and complies with data protection regulations like GDPR or HIPAA if applicable to your business.

B2B 52

B2B NPS Sentiment Analysis Text Analytics 52

SurveySensum

APRIL 21, 2023

Text Analytics: SurveySensum uses AI-driven sentiment analysis to help understand the emotions behind the open-ended responses. Text Analytics : This feature helps analyze open-ended text responses from survey participants. As a result, you can streamline the survey process and increase the response rate.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

DMG Consulting

JANUARY 30, 2024

As international regulatory compliance requirements become more complex, companies are turning to CCaaS vendors for assistance in addressing them. Generative AI boosts the ability of interaction (speech and text) analytics (IA) to identify customer trends and needs, positioning companies to be more responsive.

AI 48

AI Contact Center Artificial Intelligence Text Analytics 48

SurveySensum

DECEMBER 29, 2023

This holistic aggregation of data, facilitated by robust text analytics software , empowers healthcare providers to discern intricate patterns and glean meaningful trends within the vast reservoir of patient feedback.

Healthcare 52

Healthcare Artificial Intelligence Text Analytics Innovation 52

SurveySensum

DECEMBER 13, 2024

It offers many key features like custom reports with charts, graphs, and tables, filters, data exportations, SSL encryption, HIPAA compliance, etc. Advanced Text Analytics software to identify trending customer complaints. The tool comes with a drag-and-drop interface, customizable templates, and integrations with other tools.

E-commerce 52

E-commerce Text Analytics Start-ups Social Media 52

SurveySensum

JULY 2, 2023

Key Features Its text analytics features automatically tag and segment customers based on their feedback. The tool’s advanced analytics capabilities help identify growing trends and patterns in customer behavior. The capabilities include text analytics , predictive analysis, and trend analysis.

Customer Satisfaction 52

Customer Satisfaction Social Media Text Analytics Actionable Insights 52

ProProfs

MAY 3, 2023

Offers innovative configurations to customize your experience with features like security levels, roles & permissions, notifications, and compliance. Comes with multiple question types, customizable themes, advanced text analytics, and other features to optimize the survey results. Comes with built-in templates.

Education 52

Education Text Analytics CRM Social Media 52

ProProfs

MAY 3, 2023

Offers innovative configurations to customize your experience with features like security levels, roles & permissions, notifications, and compliance. Comes with multiple question types, customizable themes, advanced text analytics, and other features to optimize the survey results. Comes with built-in templates.

Education 52

Education Text Analytics CRM Social Media 52

Qualtrics

OCTOBER 10, 2019

Teams can also run polls, quizzes, and compliance forms. It provides capabilities for expert researchers to manage a high volume of complex research projects, and for non-researchers to unlock critical experience insights for their business, all while enabling IT administrators to manage security, compliance, and governance with ease.

Compliance 20

Compliance Government Text Analytics AI 20

SurveySensum

MAY 19, 2023

Use text analytics to understand common themes in customer comments. Security & Compliance : Strong data security measures are in place to protect respondent data. Compliance with data privacy regulations like GDPR. This can lead to delays in addressing customer concerns, which could be damaging.

NPS 52

NPS Net Promoter Score Customer Loyalty Close the Loop 52

Qualtrics

SEPTEMBER 5, 2019

Streamline your feedback requests by asking smarter questions with support from Text iQ. Our powerful text analytics tool now plugs in to your surveys to add AI to your feedback requests and ask the right questions at the right time. Improve response rates and personalize your feedback requests with Smart Surveys.

Compliance 20

Compliance Text Analytics Government AI 20

Qualtrics

SEPTEMBER 24, 2019

Today, the text analytics software that comes with the best online survey tools makes light work of text responses — it automatically analyzes responses, assigns topics and sentiment scores and automatically shows you the trending topics and sentiment. Here are the basics to look out for: ISO2001 certification. Single Sign-On.

Artificial Intelligence 20

Artificial Intelligence Key Driver Analysis Start-ups Text Analytics 20

SurveySensum

MARCH 7, 2025

Thats where Text Analytics for Health comes in. Analyzing text from medical documents, prescriptions, surveys, and patient feedback, helps uncover patterns, track past interactions, and identify key issues – all while maintaining data privacy when using the right tool. What is Text Analytics for Healthcare?

Text Analytics 52

Text Analytics Healthcare AI Unstructured Data 52

SurveySensum

APRIL 15, 2025

Thematic Thematic is an AI-powered Text Analytics solution that analyses and extracts text from customer feedback. This VOC analytic appevaluates the meaning of texts and classifies them into themes. Get precise and accurate analytical data to resolve customer issues and tickets quickly.

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

SurveySensum

NOVEMBER 22, 2024

Customizable survey editor with DIY capabilities Survey sharing and gathering via multiple channels Advanced and AI-enabled text and sentiment analytics Advanced and analytical reporting capabilities Role-based analytical survey dashboards Real-time ticketing management $99 per month 4.6 (5) 5) Promoter.io

Text Analytics 52

Text Analytics Sentiment Analysis NPS Actionable Insights 52

SurveySensum

NOVEMBER 25, 2024

Also, the tool is better suited for beginners as it lacks some advanced capabilities, like less advanced text analytics software. Limited Advanced Text Analytics Capabilities The text analytics feature of Medallia is not robust enough to accommodate thousands of feedback. 17/month 4.7

Text Analytics 52

Text Analytics Sentiment Analysis NPS Customer Feedback 52