Compliance Text Analytics VOC 
eglobalis
MARCH 30, 2025
This article examines in detail how businesses in both B2B and B2C contexts are leveraging AI, sentiment analysis, voice-of-customer (VoC) platforms, predictive analytics, and streaming data to capture customer insights in the moment. Beyond call centers , text analytics is helping firms decode sentiment across channels.
PeopleMetrics
FEBRUARY 13, 2025
No matter how talented you are as a customer experience or market research professional, you need a team to build and sustain a world-class Voice of the Customer (VoC) program. Your Best Friend in VoC? If you want a VoC program to work, your IT department must be on board. ITBut Manage the Relationship Wisely First stop: IT.
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SurveySensum
MARCH 5, 2025
Your agents handle thousands of conversations daily, so manually reviewing every call transcript is impossible – but AI-powered Call Center Text Analytics software makes it effortless. What is Call Center Text Analytics? Why is Call Center Text Analytics important? Lets find out!
DMG Consulting
APRIL 16, 2019
Analytics-enabled quality management (AQM), capturing the voice of the customer, compliance management, and sharing/leveraging results from interaction (speech and text) analytics throughout the organization all have a quantifiable payback and provide significant customer, agent and enterprise benefits.
SurveySensum
MARCH 10, 2025
Whether its chat, email, or call transcripts, valuable VOC is everywhere – but are you making the most of it? With the right text analytics software. What is Conversation Analytics? With SurveySensums text analytics software, you can gain real-time insights from every interaction. Lets find out how!
Callminer
JULY 15, 2019
Employee engagement is a persistent problem at contact centers, as evidenced by high employee attrition rates, flat or declining sales, increased customer service complaints, and increased compliance violations. Leveraging Machine Learning in Conversational Analytics. Register for 9am BST Session . Register for 2pm BST Session.
Callminer
AUGUST 6, 2019
Ensure security and compliance. Speech/text analytics. Text analytics is used to scour textual interactions (e.g., Finding the right VoC platform is crucial if you want to successfully improve your service. The best VoC technology should also be able to integrate seamlessly.
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