Lightico

JUNE 6, 2024

Especially, when manual entry requires, for compliance reasons, the dreaded “stare & compare.” IDP Pros: Intelligent Automation : Leverages ML and NLP to understand document context, extracting meaningful data with high accuracy. Machine Learning Advantage : Continuously learns and improves data extraction accuracy over time.

AI 52

AI Unstructured Data Machine Learning Compliance 52

Lightico

SEPTEMBER 11, 2023

This divide, characterized by hundreds of non-digitized and non-user-friendly complex digital processes, poses various challenges for captive auto lenders, including friction in customer interactions, compliance risks, and delays in servicing customers and funding loads. These risks can result in costly fines and reputational damage.

Finance 52

Finance Compliance Unstructured Data Manufacturing 52

Zendesk

APRIL 4, 2022

Data is often stored across multiple systems, so CX teams first have to find the right system, discover the right data within the system, and then pull that data into a usable format. Data discovery is especially difficult with unstructured data, such as free-form customer responses.

CX 52

CX Unstructured Data Customer Satisfaction Compliance 52

Hodusoft

OCTOBER 2, 2024

” AI can easily identify unintentional misinformation, discrepancies, as well as potential errors by scanning all available structured and unstructured data sources to get a clear picture. By doing that, it can immediately alert healthcare providers before mistakes occur.

Healthcare 52

Healthcare AI Contact Center Unstructured Data 52

SurveySensum

DECEMBER 24, 2024

Analyze customer sentiments and extract actionable insights from unstructured data with SurveySensums AI-enabled text and sentiment analysis! Pros: Easy to set up and use Instant alerts for new submissions Cons: HIPPA-compliance is a paid feature Poor customer support Pricing: The pricing plan starts at $39/month.

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

Qualtrics

DECEMBER 12, 2019

New Text iQ visualizations — Text iQ uses AI and machine learning to analyze unstructured data for topic and sentiment. We are extending our ongoing commitment to deliver best-in-class security, compliance, and manageability. Many of these solutions have been developed in conjunction with XM partners.

Unstructured Data 20

Unstructured Data Government Machine Learning Compliance 20

SurveySensum

MARCH 3, 2022

A VOC tool is software that allows you to collect feedback and generate in-depth analysis reports from unstructured data. The ultimate aim of using it is to derive insights, make data-driven business decisions, and create exceptional customer experiences. . Verint ForeSEE. Nice SATMETRIX. Conclusion. What are VoC tools?

Voice of the Customer 52

Voice of the Customer Sentiment Analysis VOC Close the Loop 52

SurveySensum

NOVEMBER 26, 2024

Qualtrics provides robust and analytical reporting capabilities, enabling you to analyze data with real-time dashboards and in-depth segmentation. Qualtrics meets high standards for data privacy and security, including compliance with regulations like GDPR and HIPAA. Cons: The tool is very expensive with additional hidden fees.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52

InteractionMetrics

OCTOBER 16, 2023

Measure to test your hypothesis (Even your unstructured data like reviews, conversations, and answers to open-ended text questions can be quantified.) Analyze the data, teasing out correlations and causation if possible. Other metrics include the Ease of Business Score, Competitive Edge Score, Brand Compliance Score, and more.

Customer Experience 52

Customer Experience Net Promoter Score Retail CX 52

Confirmit

MAY 29, 2018

Reduce costs: By improving processes, ensuring compliance and creating greater process consistency. Analyze: Perform advanced analysis of the feedback, including structured and unstructured data, so you can improve business results and create a clear view of issues you need to address.

Voice of the Customer 40

Voice of the Customer VOC Net Promoter Score Customer Journey Map 40