Lightico

JULY 26, 2023

The digitization of the financial services sector has generated vast amounts of unstructured data in the form of documents, either PDF or images, and volumes of data that can hold valuable insights for businesses, and help make better decisions. However, extracting meaningful information from this data has been a challenge.

Artificial Intelligence 52

Artificial Intelligence Unstructured Data AI Data Entry 52

Lightico

JUNE 6, 2024

Especially, when manual entry requires, for compliance reasons, the dreaded “stare & compare.” IDP Pros: Intelligent Automation : Leverages ML and NLP to understand document context, extracting meaningful data with high accuracy. Machine Learning Advantage : Continuously learns and improves data extraction accuracy over time.

AI 52

AI Unstructured Data Machine Learning Compliance 52

Customer Experience Matrix

JULY 25, 2014

Oracle is supporting this vision by ingesting data from hundreds of partners; doing advanced quality assurance, identity matching, and “signal extraction” from unstructured data (i.e., intent, sentiment, themes, topics, entities, etc.);

Unstructured Data 63

Unstructured Data Compliance Technology Technology 63

Lightico

SEPTEMBER 11, 2023

This divide, characterized by hundreds of non-digitized and non-user-friendly complex digital processes, poses various challenges for captive auto lenders, including friction in customer interactions, compliance risks, and delays in servicing customers and funding loads. These risks can result in costly fines and reputational damage.

Finance 52

Finance Compliance Unstructured Data Manufacturing 52

InteractionMetrics

JANUARY 31, 2025

Their in-depth analysis of unstructured data and verbatim feedback provides valuable insights. A full-service survey company is ideal if you need an end-to-end solution that includes online survey design, telephone interviewing, and data privacy compliance.

Customer Satisfaction 52

Customer Satisfaction Social Media Mystery Shopping Net Promoter Score 52

SurveySensum

DECEMBER 24, 2024

Analyze customer sentiments and extract actionable insights from unstructured data with SurveySensums AI-enabled text and sentiment analysis! Pros: Easy to set up and use Instant alerts for new submissions Cons: HIPPA-compliance is a paid feature Poor customer support Pricing: The pricing plan starts at $39/month.

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

InteractionMetrics

APRIL 17, 2025

Compared to Qualtrics Where It Wins: Stronger at handling unstructured data, easier to launch with pre-built templates, and more focused on real-world customer touchpoints. Best For SMBs that need flexible, compliant survey tools (HIPAA, GDPR, ISO 27001), especially in industries where usability and data integrity are priorities.

E-commerce 40

E-commerce Hospitality Hospitality Sentiment Analysis 40

Zendesk

APRIL 4, 2022

Data is often stored across multiple systems, so CX teams first have to find the right system, discover the right data within the system, and then pull that data into a usable format. Data discovery is especially difficult with unstructured data, such as free-form customer responses.

CX 52

CX Unstructured Data Customer Satisfaction Compliance 52

Hodusoft

OCTOBER 2, 2024

” AI can easily identify unintentional misinformation, discrepancies, as well as potential errors by scanning all available structured and unstructured data sources to get a clear picture. By doing that, it can immediately alert healthcare providers before mistakes occur.

Healthcare 52

Healthcare AI Contact Center Unstructured Data 52

Qualtrics

DECEMBER 12, 2019

New Text iQ visualizations — Text iQ uses AI and machine learning to analyze unstructured data for topic and sentiment. We are extending our ongoing commitment to deliver best-in-class security, compliance, and manageability. Many of these solutions have been developed in conjunction with XM partners.

Unstructured Data 20

Unstructured Data Government Machine Learning Compliance 20

SurveySensum

MARCH 3, 2022

A VOC tool is software that allows you to collect feedback and generate in-depth analysis reports from unstructured data. The ultimate aim of using it is to derive insights, make data-driven business decisions, and create exceptional customer experiences. . Verint ForeSEE. Nice SATMETRIX. Conclusion. What are VoC tools?

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

Hodusoft

MARCH 12, 2025

Regulatory Compliance Banks and financial institutions must comply with a wide range of regulations governing lending practices such as anti-money laundering (AML), Know Your Customer (KYC) requirements, and others specific to lending.

Contact Center 52

Contact Center AI Machine Learning Finance 52

Sprinklr

OCTOBER 20, 2021

Monitor and analyze results with visual insights that help you aggregate millions of data points in one place. Surface actionable insights across billions of data-points by using industry-leading AI for unstructured data. Brands are awash in an ocean of unstructured data. Measure and optimize your strategy.

Social Media 85

Social Media CXM Unstructured Data Social Listening 85

InteractionMetrics

OCTOBER 16, 2023

Measure to test your hypothesis (Even your unstructured data like reviews, conversations, and answers to open-ended text questions can be quantified.) Analyze the data, teasing out correlations and causation if possible. Other metrics include the Ease of Business Score, Competitive Edge Score, Brand Compliance Score, and more.

Customer Experience 52

Customer Experience Net Promoter Score Retail CX 52

SurveySensum

MARCH 7, 2025

It uses AI capabilities like NLP and machine learning to analyze, categorize, and interpret vast amounts of text-based healthcare data. With SurveySensum you can automate data collection from multiple sources, ensuring that patient feedback, complaints, and reviews are consolidated in one place for a unified view. Why is it Important?

Text Analytics 52

Text Analytics Healthcare AI Unstructured Data 52

SurveySensum

APRIL 15, 2025

A VOC tool is software that allows you to collect feedback and generate in-depth analysis reports from unstructured data. The ultimate aim of using it is to derive insights, make data-driven business decisions, and create exceptional customer experiences. Let’s dive in and learn more about these VoC tools!

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

SurveySensum

NOVEMBER 26, 2024

Qualtrics provides robust and analytical reporting capabilities, enabling you to analyze data with real-time dashboards and in-depth segmentation. Qualtrics meets high standards for data privacy and security, including compliance with regulations like GDPR and HIPAA. Cons: The tool is very expensive with additional hidden fees.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52

Confirmit

MAY 29, 2018

Reduce costs: By improving processes, ensuring compliance and creating greater process consistency. Analyze: Perform advanced analysis of the feedback, including structured and unstructured data, so you can improve business results and create a clear view of issues you need to address.

Voice of the Customer 40

Voice of the Customer VOC Customer Journey Map Net Promoter Score 40