Callminer

JULY 15, 2019

Employee engagement is a persistent problem at contact centers, as evidenced by high employee attrition rates, flat or declining sales, increased customer service complaints, and increased compliance violations. Hear from CallMiner and employee engagement experts nGuvu in a discussion of the employee engagement trends in 2019.

Artificial Intelligence 28

Artificial Intelligence Contact Center Machine Learning VOE 28

Confirmit

JUNE 26, 2017

Leveraging Confirmit’s industry-leading CATI technology, The Bernett Group works alongside research suppliers and consultants to execute VoC and Market Research projects on your behalf. Voice of the Customer Voice of the Employee Market Research Factsheets. Download the fact sheet to learn more.

VOC 40

VOC Construction Voice of the Employee Compliance 40

SurveySensum

MARCH 3, 2022

– With Voice of the Customer tools. . VOC tools help you listen and comprehend the customer expectations, opinions, and feedback. What are VoC tools? Mandatory features to look for in a great VoC tool? Top 11 voice of the customer tools in 2022. Top 11 voice of the customer tools in 2022. SurveySensum.

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

InteractionMetrics

MARCH 20, 2025

Verint meets strict compliance standards (GDPR, HIPAA) and scales for large enterprises. Pricing Custom plans for hybrid cloud and compliance needs. Features include GDPR/HIPAA-compliant dashboards, predictive employee experience analytics, and Cisco Security integrations for threat detection.

CX 52

CX Social Media Contact Center Compliance 52

SurveySensum

APRIL 15, 2025

This is where Voice of Customer (VoC) tools come into play. VoC tools allow you to discover how your customers feel about your products and services, understand their expectations, and find ways to deliver the best customer experience possible. In this blog, we will explore 11 remarkable voices of customer tools.

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

Confirmit

MAY 29, 2018

What is Voice of the Customer (VoC)? Voice of the Customer refers to the way an organization collects customer feedback, analyzes the data, distributes it to the right people and takes action on these insights in order to generate financial benefits. Why Implement a Voice of the Customer Program? Voice of the Employee.

Voice of the Customer 40

Voice of the Customer VOC Customer Journey Map Net Promoter Score 40