Callminer

NOVEMBER 20, 2019

Luckily, employers and various entities that need to fact check an individual’s prior work history can call upon an arsenal of tactics, including Verification of Employment (VOE), to do so effectively. Exact laws pertaining to VOE tend to differ by state and territory. What “Verification of Employment” Means.

VOE 140

VOE Legal Government Compliance 140

Callminer

SEPTEMBER 1, 2020

Highlights from the breakout sessions covered studies on improving customer journeys, agent performance and outcomes with VOE and speech analytics from Gant Travel , Double Positive , and The Unlimited as well as an expert panel led by our own AI expert, Rick Britt, on how to transform AI data into action.

VOE 182

VOE Artificial Intelligence Contact Center Entertainment 182

ClearAction

APRIL 3, 2015

What is happening with employees is what will be reflected to customers: use #VoE as window to CX realities. —@thecxguy. Make sure employees buy into the Why not just the What. —@neverstoppever. —@clearaction. —@stephaniethum.

Customer Experience 121

Customer Experience VOE Government Scorecard 121

Callminer

JULY 15, 2019

Employee engagement is a persistent problem at contact centers, as evidenced by high employee attrition rates, flat or declining sales, increased customer service complaints, and increased compliance violations. Hear from CallMiner and employee engagement experts nGuvu in a discussion of the employee engagement trends in 2019.

Artificial Intelligence 28

Artificial Intelligence Contact Center Machine Learning VOE 28

SurveySensum

JULY 14, 2020

Identified as ‘Top 25 CX Professionals’ to watch out for in 2020, Emma Donnelly is the Head of Customer Relations, Social Media and Compliance Manager with expertise in staff supervision, customer service, and stakeholder management. Emma Donnelly – Head Of Customer Service at Redrow Homes. Website : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Execs In The Know

FEBRUARY 29, 2024

Example: A technology company implemented asynchronous messaging to improve productivity and cut costs but failed to capture Voice of the Employee (VoE) feedback before scaling it across its service delivery network. Performance and morale declined as agents struggled to navigate between chat windows and messaging threads.

CX Transformation 99

CX Transformation CX VOE AI 99