Callminer

JULY 15, 2019

Employee engagement is a persistent problem at contact centers, as evidenced by high employee attrition rates, flat or declining sales, increased customer service complaints, and increased compliance violations. Register for 9am BST Session . Register for 11am EST / 8am PST Session .

Artificial Intelligence 28

Artificial Intelligence Contact Center Machine Learning VOE 28

SurveySensum

MARCH 3, 2022

11 best Voice of the Customer tools to listen to your customers effectively. Studies state that companies still find it difficult to stand out in the competition based on the customer experience they provide. As per Gartner Group, 89% of the companies still compete to stay on top in the minds of customers. .

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

DMG Consulting

DECEMBER 7, 2021

Many other departments will also benefit from gaining a first-hand view of customer expectations and feedback. This includes auditing and compliance functions that need to make sure employees follow the company’s rules and guidelines when interacting with customers and prospects.

Text Analytics 77

Text Analytics Contact Center Legal Artificial Intelligence 77

Confirmit

MARCH 5, 2017

The competitive landscape means you need to provide outstanding customer experiences to stay ahead. A solid Voice of the Customer program will help you understand what customers demand from you and how to meet those demands while helping your organization improve processes to support regulatory compliance.

Compliance 40

Compliance Voice of the Employee Voice of the Customer Business Growth 40

Confirmit

JULY 1, 2020

At many companies, security may be taken for granted, but at Confirmit, our Security and Compliance team never rests. This means we have invested significant time and effort to make sure that we follow every process, every time, and every year since 2017, when we first gained SOC 2 compliance.

Compliance 52

Compliance Voice of the Employee Voice of the Customer Innovation 52

Confirmit

JANUARY 23, 2020

Confirmit Horizons™ is our award-winning software for Voice of the Customer, Voice of the Employee, and Market Research programs. It provides you with richer insights, so you can make smarter decisions and react faster to business needs. at the end of May 2019 became 2019.6.0 at the start of June 2019).

Voice of the Employee 52

Voice of the Employee Compliance Voice of the Customer 52

Confirmit

FEBRUARY 10, 2020

This provides our clients an additional choice when deciding where to store and process information, backed by Microsoft Azure and their extensive Security, Privacy and Compliance capabilities. Some of you have been asking for this, and this latest offering expands our ability to support our customers’ compliance requirements.

Compliance 52

Compliance Voice of the Employee Innovation Voice of the Customer 52