Callminer

JULY 15, 2019

Employee engagement is a persistent problem at contact centers, as evidenced by high employee attrition rates, flat or declining sales, increased customer service complaints, and increased compliance violations. Hear from CallMiner and employee engagement experts nGuvu in a discussion of the employee engagement trends in 2019.

Artificial Intelligence 28

Artificial Intelligence Contact Center Machine Learning VOE 28

DMG Consulting

DECEMBER 7, 2021

This includes auditing and compliance functions that need to make sure employees follow the company’s rules and guidelines when interacting with customers and prospects. The legal department can capture and understand facts from the voice of the customer or the voice of the employee, to support a legal position.

Text Analytics 77

Text Analytics Contact Center Legal Artificial Intelligence 77

Confirmit

JULY 1, 2020

At many companies, security may be taken for granted, but at Confirmit, our Security and Compliance team never rests. This means we have invested significant time and effort to make sure that we follow every process, every time, and every year since 2017, when we first gained SOC 2 compliance.

Compliance 52

Compliance Voice of the Employee Voice of the Customer Innovation 52

Confirmit

FEBRUARY 10, 2020

This provides our clients an additional choice when deciding where to store and process information, backed by Microsoft Azure and their extensive Security, Privacy and Compliance capabilities. Some of you have been asking for this, and this latest offering expands our ability to support our customers’ compliance requirements.

Compliance 52

Compliance Voice of the Employee Innovation Voice of the Customer 52

Confirmit

JANUARY 23, 2020

Confirmit Horizons™ is our award-winning software for Voice of the Customer, Voice of the Employee, and Market Research programs. It provides you with richer insights, so you can make smarter decisions and react faster to business needs. at the end of May 2019 became 2019.6.0 at the start of June 2019).

Voice of the Employee 52

Voice of the Employee Compliance Voice of the Customer 52

Confirmit

MARCH 5, 2017

A solid Voice of the Customer program will help you understand what customers demand from you and how to meet those demands while helping your organization improve processes to support regulatory compliance. Ensure compliance: identify best practices to enable greater process consistency.

Compliance 40

Compliance Voice of the Employee Voice of the Customer Business Growth 40

Confirmit

JUNE 26, 2017

Their experienced team of project coordinators provides deep expertise in telephone data collection, including best practices for constructing telephone surveys and dialing plans that boost response rates and compliance with TCPA and other telecommunications regulations. Download the fact sheet to learn more.

VOC 40

VOC Construction Voice of the Employee Compliance 40