Callminer

AUGUST 1, 2017

Compliance missteps occur. He’s been a featured speaker at NAPTE, The Next Big Idea, and a news source in: The New York Times, The Washington Post, The Wall Street Journal, ABC, CBS, CNET, and Investor’s Business Daily. This juggling act severely impacts lead quality and quantity. Average handling times (AHT) increase. Errors happen.

Contact Center 334

Contact Center Real Estate Start-ups Sales 334

Doing CX Right

JULY 14, 2020

George Washington University – view course info > here. Risk Quantification, Vulnerability & Compliance. The course I completed is now offered at several reputable schools including: . Seton Hall University – view brochure > here. University of California (UCI)- view curriculum > here. Cybersecurity.

CX 52

CX Artificial Intelligence Machine Learning Social Media 52

Lightico

JULY 8, 2021

The conference will focus on key industry trends, compliance and regulatory activities, as well as best practices. The plan for this event will cover industry trends, strategies, and best practices for risk management, technology innovations, compliance, and regulation. When: October 25-27, 2021, Washington, DC.

Finance 52

Finance Compliance Retail Innovation 52

Taylor Reach Group

AUGUST 29, 2017

PACE Washington Summit – 2017 – September 17-19. Customer Engagement Compliance Professional (CECP) 2-day Live Training. Technology, Tools & Strategies to Propel Success. Drive Marketing Returns in 2018 with Customer Insights – September 14. A Brand and Demand Solutions eBroadcast.

Contact Center 48

Contact Center Customer Experience CEM Compliance 48

The Success League

FEBRUARY 19, 2025

Implications for CS: CSMs must be well-versed in compliance boundariesknowing where product guidance ends and financial advising begins. She received her MBA from the University of Washington in Seattle, and now lives in San Francisco.

Construction 52

Construction Finance Healthcare Education 52

Qualtrics

NOVEMBER 10, 2021

By managing regulatory compliance and experience management programs in a single, modern platform, you can deliver differentiated experiences across the entire patient journey, driving better outcomes and satisfaction for patients, their families, and your employees. Turning measurement into action.

Healthcare 26

Healthcare Compliance NPS Hospitality 26

SurveySensum

JULY 14, 2020

She is also a Keynote Speaker, Coach, Podcaster, Blogger, Forbes Contributor, Host of “Women Leaders Making A Difference” community, and founding CX Board Member and Advisor at George Washington & Seton Hall University. She is also a prolific International Author and her two books on Customer Experience are launching soon.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132