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Five Actions to Grow Your Business

Customer Bliss

Zane’s Cycles, a bicycle shop in Connecticut sells $15 million a year in a single store. Deliver Small Heroic Acts of Kindness. Small kindnesses will go a long way. We are so fatigued from walking away empty-walleted, that small gestures really stand out.

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Kudos after tragedy: Zappos and the Las Vegas shootings

Customer Bliss

Multiple Connecticut companies helped Sandy Hook victims , and numerous Florida-based enterprise companies helped out victims of the Orlando shooting. . This is good — good for humanity, good for the reputation of the company, and just the right thing to do. In Vegas, 74 other local businesses helped victims in some way.

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What is Call Routing in a Contact Center?

Fonolo

This first instance of call routing in New Haven, Connecticut, allowed 21 customers to be directed with the help of a manual switchboard operator. Call routing isn’t new – the first manual switchboard of the late 1870s used the same concept to direct telephone traffic.

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The Media Industry's Digital Road to Recovery

1 to 1

By the time I landed my second job at a newspaper journalist in Connecticut, the Internet had advanced to the point where the publisher thought it was important enough to order a single AOL account for all the reporters to share, accessible from a single desktop computer.

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What is an MGA in Insurance?

Lightico

Check with your local state insurance department to find out which type of license is required to practice as an MGA.

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Chief Customer Officer for the Energy Industry, With Penni Conner – CB27

Customer Bliss

The meter to cash team of over 1100 provides customer service to Eversource’s customers in Connecticut, Massachusetts and New Hampshire. This team provides call center, billing, credit and collections, and business account management to 3.5 million electric and gas customers.

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Qualtrics gives thanks to healthcare workers

Qualtrics

The residents of Washington and Connecticut are lucky you are in their corner. For the teams at Virginia Mason Medical Center and Yale New Haven Health System that I have had the privilege of working beside, thank you for your brilliant and compassionate care.