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What is an MGA in Insurance?

Lightico

Check with your local state insurance department to find out which type of license is required to practice as an MGA.

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What is Call Routing in a Contact Center?

Fonolo

This first instance of call routing in New Haven, Connecticut, allowed 21 customers to be directed with the help of a manual switchboard operator. Call routing isn’t new – the first manual switchboard of the late 1870s used the same concept to direct telephone traffic.

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What My Dad Taught Me About Client Relationships

Uplifting Service

So my father would go to Sherwood Island State Park near our home in Westport, Connecticut, and walk up and down the beach, kicking the stones and venting his anger and his frustration. And we got to laughing about it together. And I said, “You know, Dad, I get it.

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What's on Shoppers' CX Holiday Wish Lists?

1 to 1

Hear from shoppers in Stamford, Connecticut as they share what’s on their customer experience wish lists this holiday season. Bad deals, no help, and rude employees can make for a terrible holiday shopping experience. So what do customers actually want? Listen to all episodes of The CX Pod at TTEC. .

CX 22
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What is Connecticut Sexual Harassment Training?

ProProfs

What is Connecticut Sexual Harassment Training? Who Needs Connecticut Sexual Harassment Training? Training Recordkeeping in Connecticut. From child sexual abuse to coercive sex among college-goers, cases of sexual harassment in Connecticut are more widespread than one would like to think. Table of contents [ Hide ].

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Five Actions to Grow Your Business

Customer Bliss

Zane’s Cycles, a bicycle shop in Connecticut sells $15 million a year in a single store. Deliver Small Heroic Acts of Kindness. Small kindnesses will go a long way. We are so fatigued from walking away empty-walleted, that small gestures really stand out.

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The Media Industry's Digital Road to Recovery

1 to 1

By the time I landed my second job at a newspaper journalist in Connecticut, the Internet had advanced to the point where the publisher thought it was important enough to order a single AOL account for all the reporters to share, accessible from a single desktop computer.