Intercom

APRIL 20, 2023

The reasoning is pretty straightforward: If you invest in the customer experience, it’ll improve. Say you’re the Head of Customer Experience. The customer experience is important; everybody knows it. And so, CX programs often end up getting cut. But by how much? And where’s the proof? Short on time?

Net Promoter Score 52

Net Promoter Score Customer Experience CX Finance 52

1 to 1

DECEMBER 19, 2018

Bad deals, no help, and rude employees can make for a terrible holiday shopping experience. So what do customers actually want? Hear from shoppers in Stamford, Connecticut as they share what’s on their customer experience wish lists this holiday season.

CX 22

CX Customer Experience 22

Customer Bliss

NOVEMBER 15, 2016

Her background is interesting as she is professionally an engineer, but found her way to the customer care space. She stayed within customer experience and remained focused there. The requirement was to unite multiple operating models into a single, understandable experience for the customers. Storytelling.

Social Media 0

Social Media Engineering Gaming Customer Service 0

Customer Bliss

AUGUST 14, 2018

The “Make Mom Proud Standard” for How to Treat Your Customers , identifies behavior that grows businesses through actions that earn customer and employee admiration. For many customers, these policies are mostly a nuisance to be skimmed or ignored entirely. How can we #MakeMomProud with our customer communications?

Entertainment 44

Entertainment Legal Start-ups CX 44

1 to 1

FEBRUARY 25, 2021

The CX POD · In Their Own Words: Vaccine Patients Share Their Experiences. Transcript : Liz Glagowski : Hi, I’m Liz Glagowski, editor of the Customer Strategist Journal. We wanted to find out what it was really like, so we asked people with different circumstances about their end to end vaccine experiences.

Hospitality 26

Hospitality Hospitality Healthcare Start-ups 26