1 to 1

DECEMBER 19, 2018

Hear from shoppers in Stamford, Connecticut as they share what’s on their customer experience wish lists this holiday season. Listen to all episodes of The CX Pod at TTEC. . Bad deals, no help, and rude employees can make for a terrible holiday shopping experience. So what do customers actually want?

CX 22

CX Customer Experience 22

Intercom

APRIL 20, 2023

And so, CX programs often end up getting cut. Jim: In my first job out of college, I was going to visit my girlfriend, now my wife, in Connecticut. Dow is about 35,000 employees, and at least at the time I wrote the book, they had 15 people in their CX program. And that’s a large CX program. Go on vacation.”

Net Promoter Score 52

Net Promoter Score Customer Experience CX Finance 52

Customer Bliss

NOVEMBER 15, 2016

The meter to cash team of over 1100 provides customer service to Eversource’s customers in Connecticut, Massachusetts and New Hampshire. Like many CX leaders before her, Penni began with a set of initiatives and was making progress in them as distinct projects. million electric and gas customers. The Power Of The Fourth Year.

Social Media 0

Social Media Engineering Gaming Customer Service 0

Customer Bliss

AUGUST 14, 2018

In research published this year and conducted in 2016, researchers from York University and the University of Connecticut conducted an experiment with over 500 participants and found that 74% of participants skipped the privacy policy and those who read it averaged 73 seconds—quite a bit short of the 30 minutes it should have taken!

Entertainment 44

Entertainment Legal Start-ups CX 44

1 to 1

FEBRUARY 25, 2021

The CX POD · In Their Own Words: Vaccine Patients Share Their Experiences. Claudine Vieten, a retiree in Connecticut, found the online portal, an overall process to be a bit complicated. Transcript : Liz Glagowski : Hi, I’m Liz Glagowski, editor of the Customer Strategist Journal.

Hospitality 26

Hospitality Hospitality Healthcare Start-ups 26