How to prove the value of your customer experience programs – actionable advice from CX expert Jim Tincher
Intercom
APRIL 20, 2023
And so, CX programs often end up getting cut. Jim: In my first job out of college, I was going to visit my girlfriend, now my wife, in Connecticut. Dow is about 35,000 employees, and at least at the time I wrote the book, they had 15 people in their CX program. And that’s a large CX program. Go on vacation.”
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