Uplifting Service

MAY 24, 2023

Now, one of the interesting things about operations, I’ve discovered here in the hospital, is they very quickly want to go how, how, how, before actually stepping back and answering the question, “What’s the why?” When Marina Bay Sands was being constructed, you remember that? I can give you some examples. I mean, resort.

Hospitality 40

Hospitality Hospitality Start-ups Engineering 40

Callminer

JULY 23, 2019

“Whether it was taking a continuous improvement approach to employee experiences or tackling an enterprise-wide cultural transformation, examples abounded where organizations purposefully (and rightfully) started with gathering feedback from employees to better understand current and design new experiences. Don’t forget the basics.

Contact Center 140

Contact Center Construction Start-ups Net Promoter Score 140

Qualtrics

JUNE 30, 2020

In this series we'll discuss all things digital, digital marketing, digital analytics, digital strategy, and digital customer experience. We're dealing with this patchwork of guidance from different States and local, you know, governing bodies so that we couldn't even like have a shared point of view at that point.

Start-ups 26

Start-ups Innovation Government Technology 26