Retently

MAY 10, 2018

By acquiring customer feedback about your product, you can avoid the most common development errors, spot and solve bugs before they become liabilities, prioritize features to work on, discover new marketing strategies, and have the ability to see the maturity of your newly released features through your customers’ experience.

Net Promoter Score 61

Net Promoter Score NPS Close the Loop Customer Feedback 61

Totango

SEPTEMBER 1, 2020

Pay Attention to NPS and Close the Loop. Ensure Customers See Value. These initiatives begin with an honest assessment of past customer lapses. Pay Attention to NPS and Close the Loop. Net promoter scores (NPS) can reveal a customer’s current opinion of your product. Ensure Customers See Value.

Net Promoter Score 111

Net Promoter Score Close the Loop NPS Construction 111

Totango

NOVEMBER 3, 2021

However, the value of NPS surveys depends on how you go about conducting them as well as what you do with the data you collect. Here we’ll cover some best practices for getting the most out of your NPS surveys. In the process, we’ll look at how technology can help you optimize the results you get from using NPS surveys.

Net Promoter Score 103

Net Promoter Score NPS Customer Loyalty Customer Satisfaction 103

Totango

NOVEMBER 3, 2021

However, the value of NPS surveys depends on how you go about conducting them as well as what you do with the data you collect. Here we’ll cover some best practices for getting the most out of your NPS surveys. In the process, we’ll look at how technology can help you optimize the results you get from using NPS surveys.

Net Promoter Score 102

Net Promoter Score NPS Customer Loyalty Customer Satisfaction 102

Totango

NOVEMBER 3, 2021

However, the value of NPS surveys depends on how you go about conducting them as well as what you do with the data you collect. Here we’ll cover some best practices for getting the most out of your NPS surveys. In the process, we’ll look at how technology can help you optimize the results you get from using NPS surveys.

Net Promoter Score 100

Net Promoter Score NPS Customer Loyalty Customer Satisfaction 100

Fonolo

APRIL 16, 2019

I also believe that these interactions are highly under-reported, and are not afforded the weight and importance by management that they deserve, in spite of their indirect effect on a commonly used metric: the Net Promoter Score (NPS). By directly targeting and reducing the number of Detractors, you can increase your NPS.

Net Promoter Score 108

Net Promoter Score Contact Center NPS Engineering 108

Lumoa

MARCH 20, 2018

The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. Why is NPS ® going up or down? Why are your customers turning away from you? Why is the retention of your customers so high/low? Wondering which metric to choose?

Net Promoter Score 107

Net Promoter Score Customer Experience CEM B2C 107

Gainsight

OCTOBER 19, 2023

The Responsibilities of CS Hold Steady As in previous reports, CS continues to have the same primary responsibilities: customer retention, customer outcomes, product adoption, and expansion. We only expect Digital Customer Success to grow as companies continue to strive to do more with less, without losing the human touch.

Net Promoter Score 52

Net Promoter Score NPS Construction Customer Retention 52

SurveySensum

SEPTEMBER 4, 2023

Asking the right questions at the right time helps you see if your customers are happy, if they have any problems, or if they want something new. This info is super helpful as it identifies pain points, makes improvements, enhances users’ experience, and ensures effective SaaS customer retention.

Customer Survey 52

Customer Survey NPS Customer Feedback Construction 52

Retently

FEBRUARY 9, 2024

Reassuring them that constructive criticism is valued creates a valuable means for pinpointing areas for improvement and identifying strengths within the products/services offered. Choose the Right Question Types To capture a wide range of customer opinions, it is essential to incorporate various question types in your questionnaire.

Customer Feedback 92

Customer Feedback Net Promoter Score Customer Satisfaction NPS 92

Zendesk

MARCH 31, 2021

In a poorly constructed survey, the customer only repeats their frustration, which is the result of a problem—it isn’t the problem itself. Toister’s solution: Have more customer conversations. See issues coming ahead of time by having as many conversations with as many customers as possible. NPS, or net promoter score.

Customer Feedback 95

Customer Feedback VOC Social Media Net Promoter Score 95

Lumoa

MARCH 20, 2018

The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. Why is NPS ® going up or down? Why are your customers turning away from you? Why is the retention of your customers so high/low? Wondering which metric to choose?

Net Promoter Score 60

Net Promoter Score Customer Experience CEM B2C 60

SurveySensum

NOVEMBER 11, 2021

Moreover, the teams’ guide you on which touchpoints to capture feedback on and which metric is suitable for your objectives such as NPS, CES, CSAT, train you or your teams on how to close the loop and guide you on how to combine business data and CX data to get buy-in from your management to take action. Limited customization.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

ClientSuccess

JULY 16, 2021

Or, better yet, understanding positive signals to help other customers replicate the positive, successful behavior. Whatever your end goal, there is no disputing that a properly constructed Health Score will be a tremendous value to you and your business. . The first thing you need to do is understand your customer data. .

Invoicing 52

Invoicing Construction Customer Retention Finance 52

Zendesk

MARCH 20, 2024

Managers can use this information to provide constructive feedback and reviews as well as tailor training programs designed to improve your support team’s customer service skills. This can boost customer retention, reduce churn rate , and build long-term customer relationships. Try it for free today.

Customer Service 52

Customer Service Net Promoter Score AI NPS 52

Gainsight

OCTOBER 17, 2019

Chart representing the NPS of users using Gainsight NXT. Things come up in the business—a spike in churn, a drop in NPS, sales dropping because of perceptions in the market—the question is, “how do you bring information to bear in that discussion?”. Is this new feature affecting account retention?

NPS 45

NPS Construction Finance Start-ups 45

Gainsight

NOVEMBER 4, 2020

By engaging contacts in a more meaningful way, you can create more lasting relationships that ultimately improve retention and expansion. Here are three tips to flawlessly maintain stakeholder relationships and ensure customer retention. This information can be: NPS scores, health scores, customer and CSM sentiment.

Construction 52

Construction Customer Relationship NPS CRM 52

SurveySensum

FEBRUARY 20, 2024

Here’s a roadmap to help you get there: Gather Feedback : Gather feedback on a regular basis from your customers on different aspects of your business, but don’t limit yourself to traditional CSAT or NPS surveys. Take advantage of different types of surveys at different touchpoints of the customer journey.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Omnichannel 52

SurveySensum

FEBRUARY 20, 2024

Here’s a roadmap to help you get there: Gather Feedback : Gather feedback on a regular basis from your customers on different aspects of your business, but don’t limit yourself to traditional CSAT or NPS surveys. Take advantage of different types of surveys at different touchpoints of the customer journey.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Omnichannel 52

Zendesk

AUGUST 22, 2023

Customers’ responses might not be positive, but getting this kind of feedback can still be a constructive experience. Customer retention rate displays the increase in the number of customers who make recurring purchases. Growth rate reveals improving revenue, the number of customers, or the size of purchases.

Net Promoter Score 52

Net Promoter Score Sports Social Media Finance 52

Qualtrics

MARCH 24, 2020

Building a superior product is one thing, but constructive feedback can also help you build better teams. Your best employees will want the product to work for your customers – or find new ways to make it work even better. Real innovation and problem-solving are spurred by concrete customer relationships.

E-commerce 22

E-commerce Construction Customer Retention Innovation 22

PeopleMetrics

FEBRUARY 26, 2018

It has become all too common for B2B SaaS companies to survey their customers once a year through a moment-in-time customer relationship survey, with at least one section addressing the ultimate question of Net Promoter Score (NPS). If you are focused on customer retention, then you need to know the answer to?the

NPS 96

NPS Net Promoter Score B2B Construction 96

Zendesk

JUNE 21, 2023

Customer advocacy : For industries where people want to know if a business has a good track record—like construction, home services, education, and healthcare—customer advocates hold a lot of power. This will tell you how many customers you gained or lost.

Social Media 52

Social Media Net Promoter Score Education Construction 52

SurveySensum

NOVEMBER 22, 2024

5) InMoment Large enterprise-level companies In-app surveys Customer segmentation Custom reporting and dashboard Contact their team for details 4.7 (5) 5) Retently Businesses of all sizes looking for a flexible and scalable survey tool No-code survey creation Automated follow-ups Precise NPS measurement $25/month 4.7 (5)

Text Analytics 52

Text Analytics Sentiment Analysis NPS Actionable Insights 52