Lumoa

FEBRUARY 9, 2023

This helps to ensure customer satisfaction and builds long-term customer loyalty. Customer Experience Customer Experience refers to how customers perceive their interactions with your company. Text analytics helps you to understand the drivers of customer satisfaction.

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

Lumoa

MARCH 20, 2018

Handful of inspiring articles on customer centricity: How to empower your organization to improve customer experience , " Building a Customer-Obsessed Operating Model " by Kyle McNabb from Forrester, " Customer Obsession Lessons from Amazon " by Bruce Temkin, " 7 Secrets Of Building A Customer-Centric Company Culture " by Micah Solomon.

Net Promoter Score 107

Net Promoter Score Customer Experience CEM B2C 107

Lumoa

MARCH 20, 2018

Customer Experience Customer Experience refers to how customers perceive their interactions with your company. Customer experience is constructed in a direct or indirect interaction with your company but it always involves the subjective response of the customer. Therefore, you can never fully determine it.

Net Promoter Score 60

Net Promoter Score Customer Experience CEM B2C 60