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Standing together: How Intercom customers are providing relief during COVID-19

Intercom, Inc.

Many medical offices and hospitals are extremely crowded due to COVID-19. In order to help as many medical facilities as possible during this time, digital assistant for doctors Suki is now free for urgent care, hospitals, critical care centers, and more. We will continue to update this list with more stories in the coming weeks.

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Crafting Impactful First Impression Survey Questions

Retently

Hospitality and Events In the hospitality and events industry, first impressions hinge on how customers are greeted, the ambiance of the space, and the ease of settling in. Improvement Question : End with an open-ended question to gather constructive feedback. Examples: “How welcoming was the staff during your first visit?”

Start-ups 126
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CS Considerations for SMB and Non-SaaS Organizations

The Success League

Building Services & Construction: Balancing Small Businesses and Large Enterprises The building and construction industry spans a wide spectrumfrom independent contractors and small firms to large, PE-led conglomerates. This creates a segmentation challenge, as customer needs vary drastically across the industry.

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How Post Office puts CX in the hands of its employees

Qualtrics

On the demands of the hospitality industry. And everyone in hospitality knows bad word of mouth will kill you in a community. Rather than complaining about the quality of service they are being constructive, to help the branch improve. Nothing could be left to chance. On brands’ role in the community.

CX 44
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How your company can become an unstoppable force: three learnings from my inspiration trip to China

Steven Van Belleghem

True, Hax is present in Silicon Valley as well, but the nearby presence (literally a lift ride down in their building) of the electronics market in Shenzhen takes the development speed up a whole notch: in literally a few hours they can construct something that would take weeks in other parts of the world.

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How to Survive and Thrive in Hard Times – By Giving Your Customers MORE

Uplifting Service

That’s one of the reasons that my clients at LUX* have been able to grow existing brands and launch news – even n the hard-hit hospitality industry. billion construction at Changi Airport, but just outside immigration. Okay, I’ll give it to you, I’ll drop it at not so sure.

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How to kickstart your career as a customer service manager

Zendesk

Like a coach, you’ll pay close attention to your agents’ performance on the field and give them constructive feedback on how to improve. But this isn’t an entry-level job, so most employers are looking for applicants with several years of experience in customer service or a related field (like retail or hospitality).