Retently

MARCH 5, 2024

An effective approach is the “sandwich method”, where you start and end with positive comments, enclosing constructive criticism in between. Constructive feedback should be met with appreciation for the details and clearly indicate how you plan to use the insights provided. We appreciate your constructive feedback on [specific aspect].

Construction 140

Construction Social Media Customer Feedback Customer Satisfaction 140

Fonolo

APRIL 16, 2019

I also believe that these interactions are highly under-reported, and are not afforded the weight and importance by management that they deserve, in spite of their indirect effect on a commonly used metric: the Net Promoter Score (NPS). What the Numbers Confess. The connection?

Net Promoter Score 108

Net Promoter Score Contact Center NPS Engineering 108

Zendesk

MARCH 31, 2021

Social media posts. It can also be quantitative , such as a customer satisfaction score or a numerical review. Or, it can be indirect , such as a comment on social media that wasn’t addressed to the company. Social media posts about how great (or not great) a product or experience was. CSAT score.

Customer Feedback 95

Customer Feedback VOC Social Media Net Promoter Score 95

Lumoa

MARCH 20, 2018

Customer experience is constructed in a direct or indirect interaction with your company but it always involves the subjective response of the customer. net promoter score Net Promoter Score, or often, NPS, is a numerical part of the Net Promoter System, customer metric.

Net Promoter Score 60

Net Promoter Score Customer Experience CEM B2C 60

SurveySensum

DECEMBER 30, 2024

And if you’re already using CRMs like Salesforce, you’re in luck – Medallia integrates seamlessly with top-tier platforms.

Sentiment Analysis 52

Sentiment Analysis Machine Learning NPS B2B 52

Retently

FEBRUARY 9, 2024

Reassuring them that constructive criticism is valued creates a valuable means for pinpointing areas for improvement and identifying strengths within the products/services offered. Our journey begins with questions that identify Promoters, Passives, and Detractors with NPS. Be transparent about the feedback process.

Customer Feedback 93

Customer Feedback Net Promoter Score Customer Satisfaction NPS 93

Lumoa

JANUARY 24, 2024

CX professionals know they can share it as constructive feedback (if you’re lucky) or harsh criticism (if you aren’t). Customer satisfaction drives key metrics like your Net Promoter Score (NPS). Social Media Insights : Keep an eye on social media channels for both positive and negative mentions.

Text Analytics 78

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 78

Retently

JUNE 4, 2018

“It’s not the score that matters; it’s what you do with it to make promoters that really counts.”. The quote pretty much sums up the whole purpose of adopting Net Promoter Score ® – using the captured insights to close the feedback loop. Fred Reichheld, Bain & Company. Detractors: delight them.

Customer Feedback 60

Customer Feedback Net Promoter Score Non-Profits Close the Loop 60

Lumoa

APRIL 18, 2023

Your organization probably already collects data in many of these categories: Customer metadata (age, location, etc) Product and website usage patterns Survey data (Net Promoter Score, customer satisfaction, etc.) Think about it. But they’re only one small piece of the customer experience data puzzle.

Customer Experience 78

Customer Experience CX Net Promoter Score Unstructured Data 78

Gainsight

JULY 20, 2022

You have people who use the social media site to network with family and friends. Sentiment: Segmenting users according to measures like Customer Satisfaction (CSAT) or Net Promoter Score (NPS) is a direct way of identifying which customers love your product and which customers need some convincing. .

Net Promoter Score 59

Net Promoter Score NPS CRM Construction 59

SurveySensum

AUGUST 12, 2024

By having a direct link you can easily share it on multiple platforms like your website, social media channels, email, SMS, and much more to encourage customers to leave reviews hassle-free. Don’t forget to invite loyal customers to your loyalty program or tag them on social media to spread positive word-of-mouth.

Social Media 52

Social Media Start-ups Text Analytics Customer Satisfaction 52

SurveySensum

FEBRUARY 22, 2024

Constructive feedback not only identifies areas for improvement but also reinforces positive behaviors, contributing to continuous learning and motivation. There are multiple methods to gather your employee feedback – Employee Feedback Surveys, One-on-one meetings, Social Media Monitoring, Performance Reviews, and more.

Net Promoter Score 52

Net Promoter Score Innovation Start-ups Construction 52

Zendesk

AUGUST 22, 2023

High Net Promoter Score®: Customers are more likely to recommend your company to their peers when they’re given a great product accompanied by great service. Customers’ responses might not be positive, but getting this kind of feedback can still be a constructive experience.

Net Promoter Score 52

Net Promoter Score Sports Social Media Finance 52

Qualtrics

SEPTEMBER 26, 2019

Survey results, customer reviews, social media mentions, oh my. Quantitative feedback like net promoter scores can provide a general pulse of your brand performance, but qualitative feedback in the form of text can provide insight into how people actually “feel” about your brand. Text analysis for social media.

Sentiment Analysis 24

Sentiment Analysis Social Media Customer Experience Net Promoter Score 24

SurveySensum

FEBRUARY 27, 2024

Now, there are two types of employee surveys that help you measure employee satisfaction: Employee satisfaction surveys Employee net promoter score surveys (eNPS) 1. Provide timely and constructive feedback to employees on their work and contributions. And how do you do that? – With EMPLOYEE SURVEYS.

Healthcare 52

Healthcare Net Promoter Score Start-ups Customer Satisfaction 52

InteractionMetrics

APRIL 10, 2025

Social Media Surveys: These involve sharing polls or survey links on social platforms to quickly gauge brand perception or customer sentiment, although results can vary in representativeness. Net Promoter Score (NPS) Surveys NPS surveys measure loyalty with one question: Would you recommend us?

Customer Satisfaction 40

Customer Satisfaction Net Promoter Score Healthcare Innovation 40

Zendesk

JUNE 21, 2023

Types include: Customer advocacy Employee advocacy Influencer advocacy Customer brand advocacy Customer advocates promote businesses through word-of-mouth reviews based on their experiences buying from a company. Employee brand advocacy Employee advocates promote businesses based on their knowledge and experience working for the company.

Social Media 52

Social Media Net Promoter Score Education Construction 52