Lumoa

FEBRUARY 9, 2023

Customer experience is constructed in direct or indirect interaction with your company but it always involves the subjective response of the customer. Text Analytics Text Analytics (text mining) includes a set of techniques that structure information arriving in text format— for instance free text customer feedback.

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

Lumoa

MARCH 20, 2018

Customer experience is constructed in a direct or indirect interaction with your company but it always involves the subjective response of the customer. text analytics Text Analytics (text mining) includes a set of techniques that structure information arriving in text format— for instance free text customer feedback.

Net Promoter Score 107

Net Promoter Score Customer Experience CEM B2C 107

SurveySensum

MARCH 4, 2024

By providing an anonymous channel, you’re essentially creating a space where people feel comfortable sharing their unfiltered thoughts, whether they’re positive or constructive. Multiple-choice questions offer structured data, while open-ended questions allow for nuanced responses.

Start-ups 52

Start-ups Gaming Structured Data Construction 52

Retently

OCTOBER 28, 2024

Provide Meaningful Feedback Feedback is essential for employee development, but it needs to be constructive and specific. Adopt Software Tools: HR management or employee engagement software for structured data collection, making it easier to integrate results with metrics like eNPS.

Net Promoter Score 78

Net Promoter Score Start-ups Structured Data Construction 78

Lumoa

MARCH 20, 2018

Customer experience is constructed in a direct or indirect interaction with your company but it always involves the subjective response of the customer. text analytics Text Analytics (text mining) includes a set of techniques that structure information arriving in text format— for instance free text customer feedback.

Net Promoter Score 60

Net Promoter Score Customer Experience CEM B2C 60