Customer Think

JUNE 26, 2024

In the fast-paced world of engineering and construction, workflow automation has become essential to enhance efficiency, reduce errors, and save time. Workflow Automation Ideas For Engineering and Construction Business Processes Here are ten innovative workflow automation ideas tailored […]

Construction 64

Construction Engineering Innovation Technology 64

Beyond Philosophy

FEBRUARY 20, 2020

To facilitate efficiency, Messina says that a significant advance in chatbot technology is allowing customers to use their language to describe the problem that they’re having or what they’re looking for and programming the chatbot to respond appropriately to their concerns. He says we tend to externalize technology.

AI 162

AI Innovation Social Media Construction 162

Steven Van Belleghem

NOVEMBER 15, 2023

Since there is no better way to explain my new concept than by showing which companies have gotten their CX culture right, I wanted to share the fantastic example of a bright diamond in the construction sector: ibens where I recently had the opportunity to give a presentation and which immediately impressed me with their customer experience.

Construction 57

Construction Customer Experience Engineering CX 57

Intercom, Inc.

JULY 2, 2020

Where Pam once had to fight to implement help docs, there are now more than 30 categories on Gartner’s 2019 Hype Cycle for Customer Service and Support – what the research firm identifies as the most critical technologies for supporting customers. Employee empowerment can be a difficult one to strike the right balance on.

Construction 253

Construction Start-ups Business Growth Customer Loyalty 253

Fonolo

JULY 27, 2021

How to provide constructive feedback to your agents. When providing constructive feedback to your agent, make sure they know where it’s coming from. You can accurately fill out scorecards using technology such as real-time call monitoring. CSAT is usually measured through an interactive survey at the end of a call.

Net Promoter Score 142

Net Promoter Score Scorecard Construction Contact Center 142

Customer Think

NOVEMBER 16, 2023

In the tough world of construction equipment rentals, achieving success is like putting together a puzzle with many pieces.

Construction 45

Construction Technology Technology Customer Loyalty 45

Intercom, Inc.

FEBRUARY 18, 2020

It’s one of those facts of startup life that is easy to overlook, but the success and growth of companies can be deeply intertwined with the technology they use in their stack, and I’d like to explain how that has been the case with Intercom and Ember. This time we’ll construct a text node and insert it, that’s static.

Engineering 221

Engineering Construction Start-ups Gaming 221

Intercom, Inc.

AUGUST 27, 2020

Take Caterpillar , the world’s largest construction equipment manufacturer, that has been selling tractors, engines, and other machinery for nearly 100 years. Subscription businesses have spread far beyond Netflix, Spotify, and Amazon Prime — now they’re taking over even our most established industries. In other words, decidedly not Netflix.

Customer Relationship 211

Customer Relationship Sports Construction Manufacturing 211

ECXO

APRIL 7, 2024

Creativity cultivates connection: In a society driven by technology, human connection has become more crucial than ever. AI is the perfect dance partner for humans Now let’s go deeper into this enchanting dance of AI and human creativity and how it can construct a memorable customer experience as perfect partners.

AI 333

AI CX Artificial Intelligence Predictive Analytics 333

ECXO

AUGUST 21, 2024

Successful organizations strike a balance between technology and human interaction to ensure a holistic and enriching customer journey. They are willing to learn from mistakes, embrace new technologies, and innovate to improve the customer experience continually. This adaptability and commitment to growth are what set them apart.

CX 156

CX Social Media Touchpoint Predictive Analytics 156

Intercom, Inc.

SEPTEMBER 3, 2019

At Intercom, one of our core principles is to run less software , which involves using standard technology. Constructing a component architecture. By doing so, we all become experts in the same tools, allowing us to increase our speed of building new product and reduce the cost of engineering decisions.

Engineering 28

Engineering Construction Technology Technology 28

Intercom, Inc.

JULY 21, 2021

Over the past year, technology has facilitated this flexibility and opened our minds to new opportunities. Intercom’s mission is to make internet business personal – our product is built on the belief that automation and technology work best in some situations, while others require a human approach. We’re hiring !

Construction 138

Construction Start-ups Technology Technology 138

Callminer

SEPTEMBER 7, 2017

A well-constructed IVR will keep response times low and get a customer to the agent most equipped to answer their question, while a system which is poorly designed will lead to higher wait times and less targeted agent responses. .

Construction 140

Construction Actionable Insights Customer Satisfaction Technology 140

ECXO

JULY 8, 2024

Neuroscience and Technology Finally, it’s worth noting the role of technology in enhancing customer experiences. As we better understand the brain’s role in customer experience, we can develop technology that complements our natural abilities. Seek feedback from: Customers: Regularly ask for feedback from customers.

Customer Experience 194

Customer Experience Start-ups CX Gaming 194

Zendesk

FEBRUARY 8, 2022

Zendesk commissioned Forrester Consulting to construct a Total Economic Impact (TEI) framework through interviews with seven decision-makers at large enterprises using Zendesk, to identify the costs, benefits, flexibility, and risk factors associated with the software. Director of systems and service technology, Vimeo.

Construction 98

Construction Technology Technology Customer Experience 98

Customers That Stick

NOVEMBER 10, 2014

Based on current technological trends, it seems unlikely that this trend will weaken with time. Getting Employee Buy-In for Your #CX Transformation - You’ve constructed the greatest customer experience. Thinking about omnichannel ideas has me pondering whether the next buzzword will be omnipresent ? Someone Was Listening.

Omnichannel 147

Omnichannel Construction CX Transformation Customer Service 147

Aquire

JULY 1, 2021

Conversational AI today is probably the closest technology has come to mimicking human interactions. If you want to know more about this technology, start here; our beginner’s guide will cover these essential aspects of conversational AI: What is conversational AI? The technology behind conversational AI. Let’s dive in.

AI 125

AI Artificial Intelligence Machine Learning ML 125

Beyond Philosophy

FEBRUARY 8, 2018

Ever pounded your mouse on the desk, pressed the enter key extra hard, or tap-tap-tapped frantically on the “ESC” key when your technology hangs up? That is an excellent example of irrational behavior we exhibit in a non-consumer situation, but what about irrational behavior when we are customers?

Construction 135

Construction Customer Experience CX Sales 135

Fonolo

MAY 27, 2021

Similar to how call-back technology makes agents’ work easier , clear and concise survey questions make it easier for agents to complete the survey. TIP: You can significantly reduce agent overwhelm and high call volumes with call-back technology. Do you receive constructive feedback from your manager?

Construction 136

Construction Technology Technology Contact Center 136

Retently

MARCH 11, 2025

Technology upgrades What AI/chatbot/self-service improvements should be tested? Handling Negative Feedback Constructively No matter how great an ecommerce brand is, negative reviews and complaints will always happen. A CX Manager works on quarterly and yearly roadmaps to align CX improvements with the companys overall business goals.

CX 117

CX Customer Experience Net Promoter Score NPS 117

Totango

FEBRUARY 12, 2025

For enterprises, a well-constructed customer health score isnt just a nice-to-have; its a strategic asset that empowers teams to manage complexity, sustain customer satisfaction, and scale their customer success efforts. Leverage predictive analytics: Use technology to forecast risks before they escalate.

Actionable Insights 62

Actionable Insights Predictive Analytics AI Construction 62

Beyond Philosophy

JANUARY 21, 2020

Then, once it has constructed the virtual fishing net, it can tell you what knot the customer wants to make next. Finally, we discuss what you can do to prepare for this technology and how you can use it to personalize a Customer Experience that gives that individual customers what they really want next.

AI 120

AI Artificial Intelligence Construction Customer Loyalty 120

Execs In The Know

AUGUST 10, 2021

WFH contact center roles are nothing new, but the pandemic contributed to many organizations shifting more of their workers to this construct by necessity. Adopting the right technologies. Having the right technology infrastructure in place is fundamental to the successful contact center.

Contact Center 97

Contact Center Sentiment Analysis Construction AI 97

Callminer

JANUARY 18, 2021

Take advantage of this phenomenon by constructing your scripts to promote positive responses.” Procedural and Technological Tips for International Call Centres. Leverage assistive AI technology to speed up call resolution and lower agents’ workloads. Minimise language barriers with better hires.

Contact Center 226

Contact Center Mystery Shopping Customer Satisfaction AI 226

Zendesk

MARCH 30, 2022

CloudTalk for Sell (Sell) is an advanced technology stack for outbound calling and automation. It can be used by all organizations: Technology, Education, Tour and Travels, Food, Startups, IT, Medical, Construction, Builder, Marketing, Startup, Fashion, Government, NGO, Not-For-Profit-Companies, Businesses, or Organizations.

Construction 98

Construction Government Education CRM 98

Steven Van Belleghem

SEPTEMBER 23, 2020

Financial-technology start-up Kabbage understood that frustration and solved it with a system where it requires just 7 minutes to approve a small-business loan which is nearly 5,000 times faster than the industry standard. And through grants and donations of its technology, the company helps improve access to quality education worldwide.

B2B 98

B2B Customer Experience Construction E-commerce 98

Totango

NOVEMBER 10, 2023

The goals, stakeholders, and competition for our customers are dynamic; they’re constantly changing because of shifts in the economy, marketplace, or in technology. It’s a false construct to say marketing, customer success or customer experience owns it. The function within your business to do so is simply a matter of choice.

Customer Journey Map 104

Customer Journey Map Construction Touchpoint B2B 104

Beyond Philosophy

AUGUST 25, 2022

However, the company also pays for that time in labor, technology, and many other cost centers. He explains that organizations research technology or processes, but the lynchpin for success is having people willing to make the change and take the risk. Building a Proactive Experience. The challenge is making data future-facing.

Contact Center 147

Contact Center Artificial Intelligence Sentiment Analysis Start-ups 147

Aquire

AUGUST 17, 2021

Construct digital buyer journeys. Technologies like social media, chatbots, cobrowsing, and video chat are key to making that happen. And instead of the more traditional landing page approach, you can use automated chat flows, live videos, and other technologies to educate and engage consumers.

Technology 52

Technology Technology Sales Omnichannel 52

Ameyo Callversations

JULY 7, 2022

This is where the right technology can help you (as a business owner) know what really excites your buyer and what makes them despise what you sell. Before we dive into the technological aspect, let’s understand the basics of customer feedback and what makes it so crucial for every business.

Customer Feedback 52

Customer Feedback Technology Technology AI 52

Customer Think

NOVEMBER 24, 2023

Introduction Construction equipment supply businesses continuously experience challenges. This article sheds light on the relationship between rising interest rates, their effect on construction equipment supply businesses, and how inventory management techniques, especially through software solutions, can mitigate the negative effects.

Construction 40

Construction Technology Technology 40

ECXO

MAY 20, 2024

It’s like constructing a magnificent bridge. They might not be as comfortable with technology as the younger segments, and they might prefer more traditional methods of communication, like phone calls or even printed mailers. Now we will explore how customer segmentation is an absolute game-changer for any customer success team!

CX 177

CX Customer Retention Customer Satisfaction Gaming 177

Beyond Philosophy

AUGUST 19, 2021

Colin’s Picks: How Apple Uses Psychology To Construct An Outstanding Experience. How Apple Uses Psychology to Construct an Outstanding Experience. In this podcast, Professor William Hedgcock from the University of Minnesota discusses using facial recognition technology. First, Hedgcock explains how this technology works.

Customer Experience 103

Customer Experience Construction Technology Technology 103

Comm100

FEBRUARY 19, 2021

Brands are forever fearing that one viral tweet could severely damage or even destroy their carefully constructed brand image in a fleeting yet far-reaching flurry of complaints. . Few people have escaped the effects of Covid-19 (or technology) on society. Customers have more power than ever to get their voice heard and listened to.

Customer Experience 133

Customer Experience Age of the Customer Construction Social Media 133

Beyond Philosophy

JULY 30, 2022

Artificial Intelligence (AI) is an incredible technology with potential to shape the future of humanity. The common misconception is that AI is a pure technological brain built from scratch without the risk of human influence. and founder of TRAP LAB (Technology Race and Prejudice LAB). To vote, please click here.

AI 97

AI Artificial Intelligence Construction Management Consulting 97

Zendesk

MAY 19, 2021

Disability is design; it’s a manmade construct,” said Butler. Disability is design; it’s a manmade construct. There are all these cool technologies that allow you to use a different sense,” she said. Related read: The Empathy Economy: Care, so your customers will too ]. Focus on the superpowers. Every mind is different.

Construction 98

Construction Legal Innovation Technology 98

ECXO

AUGUST 6, 2024

Negative experiences can create a cognitive bias toward pessimism, hindering the ability to imagine hopeful and constructive future scenarios. Technological Tools: Utilizing digital tools and apps designed for goal setting, project management, and visualization can streamline the future planning process. Mindset and Cultural Shifts 1.

Customer Experience 177

Customer Experience Innovation Education Government 177