Contact Center Customer Expectations Mystery Shopper 
Execs In The Know
FEBRUARY 21, 2025
Brands invest a lot of time, research, and money into developing a brand promise that seeks to meet (and exceed) customer expectations. An effective brand promise should serve as a North Star that aligns all of an organizations Customer Experience, Operational Experience, User Experience, and Employee Experience objectives.
Execs In The Know
FEBRUARY 21, 2025
Brands invest a lot of time, research, and money into developing a brand promise that seeks to meet (and exceed) customer expectations. An effective brand promise should serve as a North Star that aligns all of an organizations Customer Experience, Operational Experience, User Experience, and Employee Experience objectives.
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Comm100
AUGUST 21, 2018
A Pelorus research survey found that 74% of contact center managers felt that improved customer service agent technology can decrease error rates and improve the customer experience. As your agents become experts in more involved customer service scenarios, you can expect their handle time to begin to decrease once again.
Comm100
AUGUST 21, 2018
A Pelorus research survey found that 74% of contact center managers felt that improved customer service agent technology can decrease error rates and improve the customer experience. As your agents become experts in more involved customer service scenarios, you can expect their handle time to begin to decrease once again.
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