Contact Center Customer Experience CX Florida 
Fonolo
MAY 10, 2023
Attending contact center conferences and live events is an excellent way to keep up with technology and best practices in this rapidly changing industry. Consider attending an industry event if you’d like to sharpen your management and customer service skills. You’ll be glad you did!
Execs In The Know
MARCH 14, 2022
These main areas include technology integrations, operational efficiencies, workforce optimizations and customer experience. Let’s talk more about the front-and-center transformation that the majority of people are exposed to, the customer experience side. Focusing can help you cut through your issues.
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Fonolo
NOVEMBER 13, 2018
On the agenda for 2019 are the following topics: Analytics and AI; agents and automation; efficiency and effectiveness; multi-channel and omni-channel; and customer and digital experiences. Where: Marco Island, Florida. Smart Customer Service 2019. Follow Smart Customer Service on Twitter here. . Plus so Much More!
Execs In The Know
APRIL 8, 2022
For contact centers, this also includes staffing and operations. Digital transformation poses distinct operational challenges for the contact center that go beyond the customer and agent experience; we’ll address two of those challenges here. Turnover in call centers has averaged 30% to 40%.
Beyond Philosophy
JANUARY 3, 2017
Both are essential in customer experience, and particularly for the role of employees in delivering superior, differentiated value (or in undermining or destroying it). Individual ownership of performance, especially around customer experience and value delivery. – The First Step in Setting up a CX Initiative.
Kerry Bodine
JANUARY 13, 2016
I’m often asked about customer experience conferences: What’s out there? I’ve compiled the following list of conferences spanning a variety of topics — like CEM, service design, customer loyalty, customer success, and contact centers — that should be of interest to a wide range of customer experience professionals.
Execs In The Know
MARCH 4, 2022
Contact centers are no exception to the general trend. Turnover rates were above 40 percent before the pandemic, and contact center leaders tell us that battling agent attrition is harder than ever before. Taking Work Home. These challenges were exacerbated by the pandemic-driven shift to remote work.
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