Contact Center Customer Experience Government Hospitality 
Fonolo
NOVEMBER 19, 2020
As the contact center continues to evolve rapidly, it’s important to take a step back and evaluate the big picture periodically. Over the past few months, our team at Fonolo has been working diligently to explore the latest contact center trends. The State of the Contact Center in 2020. Happier customers.
Fonolo
APRIL 1, 2021
Customer experience (CX) continues to be a hot topic in the contact center world. Explore Contact Center Trends for 2021. If you’re not serving the customer, your job is to serve someone who is.” - @jtwatkin #CX4Now #CX #CCTR Click To Tweet. Watch the full video on YouTube ?. Jeremy Watkin. “If
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Fonolo
AUGUST 28, 2018
Nothing says summertime like lounging by the pool and reading contact center industry reports, amirite? About: For this report, industry analyst Peter Ryan gathered the views of 352 enterprise executives, each with decision-making authority over contact centers. Our favorite chart: Contact Center 2.0,
Ameyo Callversations
MAY 17, 2021
The Second Wave of COVID-19: Re-thinking your Customer Experience Strategy. With the pandemic extending longer than expected, it is time for the contact centers to re-look at their customer engagement strategy and invest in the right technology to ensure great results. Contact centers are data sensitive.
Fonolo
SEPTEMBER 25, 2018
Customer service in Japan is internationally regarded as some of the best in the world and unlike any other. So, what is at the core of this reputation for exceptional hospitality and customer service? Japanese hospitality centers around a term called ‘omotenashi’: ‘Omote’ means ‘public face’, and ‘nashi’ means ‘nothing’.
Fonolo
APRIL 4, 2023
Customer service expectations in the contact center continue to increase, and only the best businesses keep up. Customer service statistics show that superior CX generates more return customers, increases loyalty, and helps generate higher profits. businesses each year following bad customer experiences.
Fonolo
MAY 22, 2018
This month, we were fortunate to get an early copy of a new survey, by Ryan Strategic Advisory, that asked BPO contact centers about call-backs, and I’m happy to share some of that data with you here. For this report, he gathered the views of 352 enterprise executives, each with decision-making authority over contact centers.
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