Customers That Stick

JANUARY 15, 2015

We introduced our Faces of Customer Experience series in April 2014, and we’ve had the privilege of meeting and sharing the stories of a number of wonderful customer-facing professionals. Meet Sean Hawkins! – A customer experience and contact center manager with over 15 years of customer service experience.

Customer Experience 104

Customer Experience Contact Center Customer Retention Start-ups 104

Fonolo

MAY 11, 2022

Customer experience is no longer just a buzzword. Brands that go the extra mile to make life easier for their customers have seen the immense payoff in the form of long-term customer loyalty. Creating a Customer Service Strategy That Drives Business Growth. Oregon Public Employees Retirement System (Oregon PERS).

CX 91

CX Non-Profits Education Contact Center 91

Fonolo

MAY 11, 2022

Customer experience is no longer just a buzzword. Brands that go the extra mile to make life easier for their customers have seen the immense payoff in the form of long-term customer loyalty. Creating a Customer Service Strategy That Drives Business Growth. Oregon Public Employees Retirement System (Oregon PERS).

CX 67

CX Non-Profits Education Contact Center 67

Kerry Bodine

JUNE 20, 2015

I’m often asked about customer experience conferences: What’s out there? I’ve compiled the following list of conferences spanning a variety of topics — like CEM, service design, customer loyalty, customer success, and contact centers — that should be of interest to a wide range of customer experience professionals.

CEM 97

CEM CX Contact Center Customer Loyalty 97

Customer Service Life

MARCH 6, 2019

I’ve completely caught the fly fishing bug — an unavoidable consequence given the abundance of fishable water here in Oregon. No, the representative should never cut the customer off, but let’s look at the actions leaders can and should take to ensure this doesn’t happen in their contact center. It’s official.

Contact Center 94

Contact Center Sports Customer Service Start-ups 94