Callminer

OCTOBER 11, 2018

Kaye Chapman is the Learning & Development Manager at Comm100 , a global provider of AI-powered digital customer conversation software. She has a wealth of experience working alongside contact centers, improving processes and delivering engaging, effective and fun learning and development solutions.

Contact Center 561

Contact Center Non-Profits Compliance Start-ups 561

CX Accelerator

JANUARY 16, 2020

A customer-centric culture is the “make or break” component of any customer experience initiative. While there is certainly no perfect culture, there are those environments that give life to customer experience work, and those that make it nearly impossible.

CX 182

CX Customer-Centric Organization Construction Contact Center 182

CX Accelerator

JANUARY 16, 2020

A customer-centric culture is the “make or break” component of any customer experience initiative. While there is certainly no perfect culture, there are those environments that give life to customer experience work, and those that make it nearly impossible.

CX 182

CX Customer-Centric Organization Construction Contact Center 182

Execs In The Know

MARCH 21, 2023

With 20 contact centers, 6,500 associates, 18 languages spoken, and 46 million contacts, throughout its growth, the brand has remained steadfast in its mission to put its people first. Here’s the thing: Companies don’t deliver customer experiences — people do. based company. Registration is now open !

Hospitality 97

Hospitality Hospitality Contact Center CX 97

Fonolo

FEBRUARY 8, 2018

The General is a licensed insurance agency headquartered in Nashville, Tennessee, with offices across the US. Its call center handles 170,000 customer service calls per month – and experiences regular spikes in call volume. Whitepaper: The Contact Center Playbook for Improving CSat.

Contact Center 65

Contact Center Customer Experience NPS Customer Satisfaction 65

Execs In The Know

MARCH 13, 2023

As consumers continue to demand more from customer support organizations, brands can focus myopically across the customer experience to decrease friction. “A A well-designed efficiency with the customer in mind will translate into a great customer experience,” added Castano. “As Registration opens soon!

CX 52

CX Hospitality Hospitality Government 52

Execs In The Know

MARCH 13, 2023

Feedback is a driving element of customer experience,” said Weingardt. “With two differentiated user experiences, feedback continues to shape the Turo product. The future of what our product is going to look like is influenced through the support experience. Our largest contact type is billing.”

Transportation 88

Transportation Non-Profits Sports Hospitality 88