Contact Center Customer Feedback Mystery Shopper 
Fonolo
DECEMBER 15, 2022
That all depends on the goals your contact center sets. It’s up to you to set those standards and provide the right support and motivation for your call center team to achieve them. And that can be an undertaking, considering all the areas of the contact center that can affect performance.
PeopleMetrics
JULY 23, 2018
The best VoC programs are squarely focused on integrating all types of customer feedback related to the customer experience. The result is that VoC becomes the single source of truth for all experiential customer feedback. Verified & Observed Feedback. Verified Feedback. It is an absolute must.
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