Hodusoft

MARCH 26, 2025

The Complete Guide to E-commerce Contact Center Success with HoduSoft E-commerce companies have revolutionized the way people purchase products, as well as services. However, what do you think is the most important element for e-commerce companies? Technology?

E-commerce 52

E-commerce Contact Center Omnichannel Net Promoter Score 52

Hodusoft

JANUARY 30, 2025

Omnichannel Contact Centers Solutions: What You Need to Know Do you know, businesses that implement omnichannel strategies retain 89% of their customers, compared to just 33% for those that dont? Enhanced customer satisfaction, improved retention rates, and stronger brand loyalty that drives business growth.

Contact Center 52

Contact Center Omnichannel Social Media Retail 52

Hodusoft

SEPTEMBER 12, 2024

Managing Customer Data & Communication: HoduSoft’s Answer to E-commerce Call Center Struggles From daily-use commodities such as groceries and personal care items to luxury goods such as designer apparel, footwear, and accessories, e-commerce websites are one-stop solutions for a majority of people.

E-commerce 52

E-commerce Contact Center Omnichannel Social Media 52

Hodusoft

MARCH 6, 2024

E-commerce Customer Support: How BPO Can Elevate Your Service Experience Are you an e-commerce business struggling to provide seamless and efficient customer support services? If yes, then you must understand what factors define the success of e-commerce. Let’s get started.

E-commerce 52

E-commerce Contact Center Social Media Gaming 52

Hodusoft

AUGUST 8, 2024

All You Need To Know About Inbound Call Center for E-commerce “Communication is at the heart of e-commerce and community.” The quote by noted American business executive and diplomat Meg Whitman underscores the importance of communication for the e-commerce sector and the community.

E-commerce 52

E-commerce Customer Satisfaction Customer Retention Customer Relationship 52

Hodusoft

NOVEMBER 27, 2024

So, without further ado let’s dive right into the blog post and understand why customer loyalty is the Holy Grail to business success. But a business that has a competitive advantage due to its people, especially loyal customers, will never stagnate or be priced out by competitors. Customer loyalty cannot be bought.

Customer Loyalty 52

Customer Loyalty Contact Center E-commerce Omnichannel 52

Fonolo

AUGUST 17, 2017

This group allows professionals in the customer contact field to share best practices aimed at improving customer interactions and the experience. Its purpose is to find viable customer experience solutions that are earmarked for improved performance and will contribute to contact center excellence.

Customer Experience 64

Customer Experience E-commerce Contact Center CEM 64