eglobalis

OCTOBER 21, 2024

Understanding when to adapt or deviate from these practices is crucial for long-term customer trust and operational efficiency. Impact of Ignoring Negative Feedback: A High-Stakes Gamble Ignoring complaints can have significant consequences. This created a sense of mistrust and led to low rankings in customer satisfaction surveys​.

Social Media 520

Social Media B2B Sentiment Analysis B2C 520

Hodusoft

JUNE 17, 2021

There is nothing more rewarding than knowing that you are truly serving your customers well. HoduCC – the Call & Contact Center software by HoduSoft has been named as Category Leader and FrontRunner for call recording software in the latest list published by Gartner Digital Markets Report. What do our customers say.

Contact Center 98

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Callminer

JULY 30, 2020

Armed with this data, your call center gains valuable insight into what makes your customers tick so you can develop the most impactful, meaningful responses for every interaction, quickly resolve customer complaints, and improve customer satisfaction and retention. Yaniv Masjedi. YanivMasjedi.

Customer Service 265

Customer Service Start-ups Customer Satisfaction Gambling 265

CSAT.AI

JULY 12, 2023

Expecting customers to be overly patient is a losing gamble. Companies Want to Get Better CX Results Microsoft surveyed businesses from multiple continents for their 2023 report: Global State of Customer Service Sophistication. Companies want to provide better CX and service because customers are demanding it.

AI 88

AI CX Gambling Sentiment Analysis 88

ClearAction

AUGUST 22, 2020

Actionability is more important than scores, to keep your company in-sync with customers’ shifting needs. Interestingly, companies like Procter & Gamble get their most useful customer insights through in-depth conversations with a small number of customers. Internal Branding.

Customer Experience 77

Customer Experience Non-Profits Gambling Innovation 77