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Should SocialMedia be the Responsibility of CustomerService or Marketing? . Socialmedia is a way of life for most of us. In many cases, people spend time on socialmedia because they are bored and are searching for the immediate stimulation and gratification they get from interacting on these sites.
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The software helps with sales campaigns and it proves simply invaluable for customerservice. Sales campaigns. Think up strategic campaigns to draw in more customers and then use call center software for implementation. Customers, existing or prospective, will use just about any channel which is convenient.
inbound/outbound calls, chats, emails, short message service (SMS)/text, messaging, socialmedia, etc.) is a critical key performance indicator (KPI) for contactcenters, and has been one of the most common productivity measures since call centers began decades ago.
To reverse this trend, many companies are now strategically leveraging all parts of their organizations to offer customer-centric approaches to increase customer satisfaction. But do the potential benefits of the CEO as customerservice rep outweigh the potential drawbacks?
Examples include web and mobile applications, platforms, social channels, and any other digitally-connected interfaces, such as voice-activated or IoT devices. Everything is coordinated and synchronized so that marketing, customerservice, sales, and customer support initiatives where they are, in the context that makes the most sense.
He is a prolific Writer, Service Management and Support Industry Analyst, and an International Speaker with a specialization in exploring the connection between customerservice and technology, with extensive experience in the IT and technology industries. He is a Trainer, Bestselling Author, and a Keynote Speaker.
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