Contact Center Customer Service CX Florida 
Fonolo
MAY 10, 2023
Attending contact center conferences and live events is an excellent way to keep up with technology and best practices in this rapidly changing industry. Consider attending an industry event if you’d like to sharpen your management and customer service skills. You’ll be glad you did!
Fonolo
NOVEMBER 13, 2018
Have you been searching for the best customer service conferences to attend in 2019? We’ve made the case before that conferences offer customer service professionals a host of rewards, including valuable knowledge, product exposure, and the opportunity to build new relationships. Where: Marco Island, Florida.
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Execs In The Know
MARCH 14, 2022
The customer experience is usually the lowest hanging fruit that can provide the most substantial return on your investment. Why is customer experience (CX) a critical piece of digital transformation? When speaking to consumers , 95% indicated that customer service is important when choosing which brand to purchase from.
Execs In The Know
MARCH 25, 2022
Achieving business continuity — or ABC for short — can be challenging for customer support organizations. While the pandemic certainly highlighted the need for more resilient support models, CX leaders have always struggled to forecast support volume with 100% accuracy and quickly scale operations to meet rapidly rising customer demand.
Execs In The Know
MARCH 4, 2022
Much of the news about worker shortages has focused on food service and consumer goods, but the labor squeeze is also hurting the customer service function across all major industries. Contact centers are no exception to the general trend. Challenging Conditions. Taking Work Home.
Execs In The Know
MAY 6, 2022
New ideas that you can consider for your CX teams. Companies and contact centers are asking employees to come back to the office now that most “lockdowns” are over. In product support, adding gig workers as an extension of the traditional contact center provides a resilient layer of talent to meet volume fluctuations.
Beyond Philosophy
JANUARY 3, 2017
Employees’ actions, including expressing themselves face-to-face and through digital means, directly and indirectly impact much of what we understand about customer experience-based emotion and memory, leading to downstream behavior. The First Step in Setting up a CX Initiative. 10 BIG Ideas for Customer-Centric Success.
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