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Leading Contact Center Conferences and Events

Fonolo

Attending contact center conferences and live events is an excellent way to keep up with technology and best practices in this rapidly changing industry. Consider attending an industry event if you’d like to sharpen your management and customer service skills. You’ll be glad you did!

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5 Must-Attend Customer Service Conferences in 2019

Fonolo

Have you been searching for the best customer service conferences to attend in 2019? We’ve made the case before that conferences offer customer service professionals a host of rewards, including valuable knowledge, product exposure, and the opportunity to build new relationships. Where: Marco Island, Florida.

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Call Center Statistics You Should Know

Callminer

Below, you will find interesting statistics pertaining to call centers, their employees and their finances that may prove helpful in deciding whether the use of one for your own business’s strategy is appropriate. Call Center Workforce Statistics. Cloud contact centers may be more reliable. ” – E.

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Fonolo to Exhibit at ICMI’s 2019 Contact Center Expo and Conference

Fonolo

And we at Fonolo know how to kick things off: We’ll be exhibiting at the highest-rated event for contact center professionals: ICMI’s 2019 Contact Center Expo and Conference, taking place May 13-16 at The Diplomat Beach Resort in Hollywood, Florida. How to Reduce Contact Center Costs AND Improve Customer Service.

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Recapping the 2017 ICMI Contact Center Conference

Customer Service Life

Ruth McCullen and Jeremy Watkin had the pleasure of having Virginia from Kingman Ink draw as we helped contact center leaders tell better stories. I had a fantastic time at the 2017 Contact Center Expo and Conference in Orlando, Florida. This article was originally published on the FCR blog on June 9, 2017.

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HoduSoft Creates a Buzz at the ITEXPO2022 with its Award-Winning Product Suite

Hodusoft

Industry trends, especially in communication technology, have been fast-paced over the last few years. Held in Florida, this annual event brought together 300+ exhibitors and 200+ speakers for the conferences. ITEXPO is one of the largest business technology events. Improves customer service experience.

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Will the Pandemic Change Call Centers?

Fonolo

The coronavirus has altered the way that contact centers reach out to their customers and will undoubtedly change the way business is done in the future. The Pandemic Has Already Changed Call Centers. lender TD Bank, whose branch network stretches from Maine to Florida. And that’s unlikely to change much now.