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Video Games versus Customer Service

Taylor Reach Group

Successes like Overwatch, Counter-Strike, and, more recently, Fortnite, are outstanding examples of the benefits of long-term services with lucrative micro-transactions , like “loot boxes” and “season passes”, that keep the dollars flowing month after month. But the model is proving hard to execute.

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Want to be a call center representative? Here’s what you need to know.

Zendesk

Due to COVID-19, there’s a growing number of remote call center jobs available online. According to Fortune, more and more high-volume call centers (or contact centers) are moving to remote work and staying that way , which means greater opportunity for work-from-home call center representatives. Nice-to-haves.