Execs In The Know

MARCH 14, 2022

Where should you start when it comes to digital CX transformation? More than likely, you already have data to uncover some of this “low-hanging fruit” to get these optimizations started so it’s best to have that as the primary step when going through this transformation. Focusing can help you cut through your issues.

CX Transformation 122

CX Transformation CX Contact Center Start-ups 122

Execs In The Know

APRIL 8, 2022

The world has undergone significant change, and contact center agents have been asked to handle challenges unimaginable only a couple of years ago. Investing in employees (and the tools and technologies that support employees) is one of the single best investments that can be made in the CX space.

Net Promoter Score 98

Net Promoter Score Contact Center Sports CX Transformation 98

Execs In The Know

MAY 6, 2022

New ideas that you can consider for your CX teams. Companies and contact centers are asking employees to come back to the office now that most “lockdowns” are over. In product support, adding gig workers as an extension of the traditional contact center provides a resilient layer of talent to meet volume fluctuations.

Contact Center 98

Contact Center CX Transformation Compliance NPS 98

Execs In The Know

MARCH 25, 2022

On top of that, self-service support methods only go so far and it’s challenging to ensure you have enough qualified contact center agents on deck to properly handle any unexpected surges. Leverage a Partner that offers a Hybrid Workforce Model. Leverage the power and knowledge of your existing customer base.

CX 52

CX Contact Center CX Transformation Customer Satisfaction 52