Fonolo

MAY 10, 2023

Attending contact center conferences and live events is an excellent way to keep up with technology and best practices in this rapidly changing industry. Call Center and Customer Service Conferences If you’re wondering what contact center or customer service industry conferences to attend in 2023, we’ve got you covered!

Contact Center 87

Contact Center Healthcare Gaming Innovation 87

Execs In The Know

MARCH 14, 2022

Let’s talk more about the front-and-center transformation that the majority of people are exposed to, the customer experience side. Why is customer experience (CX) a critical piece of digital transformation? Where should you start when it comes to digital CX transformation? Focusing can help you cut through your issues.

CX Transformation 122

CX Transformation CX Contact Center Start-ups 122

Execs In The Know

APRIL 8, 2022

For contact centers, this also includes staffing and operations. Digital transformation poses distinct operational challenges for the contact center that go beyond the customer and agent experience; we’ll address two of those challenges here. For now, AI will best serve contact centers as a complementary technology.

Contact Center 98

Contact Center Artificial Intelligence AI ML 98

Hodusoft

MARCH 22, 2024

Experience the Evolution: HoduSoft Showcasing HoduCC Omnichannel CX Suite at Enterprise Connect 2024 “Customer experience is one of the two core pillars of customer retention.” In the realm of business communication, CX is not just a buzzword. It’s the cornerstone of progress. HoduSoft’s Participation: What to Expect?

Omnichannel 52

Omnichannel CX Sentiment Analysis Contact Center 52

Execs In The Know

MAY 2, 2022

And all this at a time when leaders are already struggling to build effective CX programs that drive loyalty. A recent Gartner report found that more than 70% of CX leaders struggle to design projects that increase customer loyalty and results. If you’re ready to level up your CX for economic volatility, we’re here to help.

CX 97

CX VOC Customer Journey Map Contact Center 97

Hodusoft

FEBRUARY 6, 2024

HoduCC-Omnichannel CX Suite Today’s customers expect seamless, personalized, and consistent experiences across various communication channels. HoduCC Omnichannel CX suite is one of the flagship products of HoduSoft that meets the evolving demands of today’s businesses as well as customers.

Omnichannel 52

Omnichannel Social Media Artificial Intelligence Contact Center 52